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What Can Federal Employees Teach Us About Productivity Improvement?
Unformatted Document Text:  What Can Federal Employees Teach Us About Productivity Improvement? Abstract Historically, capital investment has been the greatest source of productivity improvements. But what if you don't have the money to invest? Since most Federal agencies operate on limited budgets, we propose redirecting productivity efforts into better management of human capital. In this paper, we examine productivity through the eyes of Federal employees. Drawing on government studies and academic literature, we identify what makes Federal employees more or less productive and search for relatively cost-free ways to improve productivity. Using ordered logit analysis on data from the 2000 Merit Principles Survey, we explore how demographic and attitudinal characteristics influence perceptions of productivity levels and the potential for improvement. We find that making employees’ jobs more meaningful, giving them more flexibility in how they do their work, building an organizational climate of trust and respect, and correcting or dismissing poor performers can markedly improve overall productivity among the Federal workforce. Keywords: productivity, productivity improvement, work motivation, job performance. 2

Authors: Frank, Sue. and Lewis, Gregory.
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What Can Federal Employees Teach Us About Productivity Improvement?
Abstract
Historically, capital investment has been the greatest source of productivity
improvements. But what if you don't have the money to invest? Since most Federal
agencies operate on limited budgets, we propose redirecting productivity efforts into
better management of human capital. In this paper, we examine productivity through
the eyes of Federal employees. Drawing on government studies and academic
literature, we identify what makes Federal employees more or less productive and
search for relatively cost-free ways to improve productivity. Using ordered logit analysis
on data from the 2000 Merit Principles Survey, we explore how demographic and
attitudinal characteristics influence perceptions of productivity levels and the potential
for improvement. We find that making employees’ jobs more meaningful, giving them
more flexibility in how they do their work, building an organizational climate of trust and
respect, and correcting or dismissing poor performers can markedly improve overall
productivity among the Federal workforce.
Keywords: productivity, productivity improvement, work motivation, job performance.
2


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