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Re-Creating the State: Bureaucracies and the Distribution of Social Welfare Payments in Poland and Russia
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34
4.
Please consider the following story: {Agnieszka/Galina} needs to apply for {childcare/unemployment} benefits and approaches the appropriate government office with questions regarding the application process. After waiting in line, she meets with one bureaucrat who will not answer her questions. Instead, he points to a display of documents on the wall which describe the application procedure but which are several years old. Overall, how comprehensive was the assistance provided by the government official with whom {Agnieszka/Galina} spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
5.
Please consider the following story: {Marcin/Peter} needs to apply for {childcare/unemployment} benefits and approaches the appropriate government office with questions regarding the application process. After waiting in line, he meets with one bureaucrat who explains the entire procedure, answers his questions, provides {Marcin/Peter}with a brochure describing the process, gives {Marcin/Peter}all the necessary forms to be completed, describes how to fill out those forms, lists other documents that are required, and gives out an office telephone should {Marcin/Peter}have further questions. Overall, how comprehensive was the assistance provided by the government official with whom {Marcin/Peter}spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
6.
Please consider the following story: {Paulina/Svetlana} needs to apply for {childcare/unemployment} benefits and approaches the appropriate government office with questions regarding the application process. After waiting in line, she meets with one bureaucrat who is reluctant to answer her questions. Nevertheless, the bureaucrat answers some of her questions and points to a display of documents on the wall which describe the application procedure. The bureaucrat does not provide her with any brochures, papers or forms. Overall, how comprehensive was the assistance provided by the government official with whom {Paulina/Svetlana} spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
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34
4.
Please consider the following story: {Agnieszka/Galina} needs to apply for
{childcare/unemployment} benefits and approaches the appropriate government office with
questions regarding the application process. After waiting in line, she meets with one
bureaucrat who will not answer her questions. Instead, he points to a display of documents
on the wall which describe the application procedure but which are several years old.
Overall, how comprehensive was the assistance provided by the government official with
whom {Agnieszka/Galina} spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
5.
Please consider the following story: {Marcin/Peter} needs to apply for
{childcare/unemployment} benefits and approaches the appropriate government office with
questions regarding the application process. After waiting in line, he meets with one
bureaucrat who explains the entire procedure, answers his questions, provides
{Marcin/Peter}with a brochure describing the process, gives {Marcin/Peter}all the necessary
forms to be completed, describes how to fill out those forms, lists other documents that are
required, and gives out an office telephone should {Marcin/Peter}have further questions.
Overall, how comprehensive was the assistance provided by the government official with
whom {Marcin/Peter}spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
6.
Please consider the following story: {Paulina/Svetlana} needs to apply for
{childcare/unemployment} benefits and approaches the appropriate government office with
questions regarding the application process. After waiting in line, she meets with one
bureaucrat who is reluctant to answer her questions. Nevertheless, the bureaucrat answers
some of her questions and points to a display of documents on the wall which describe the
application procedure. The bureaucrat does not provide her with any brochures, papers or
forms. Overall, how comprehensive was the assistance provided by the government official
with whom {Paulina/Svetlana} spoke?
a.
Completely comprehensive
b.
Rather substantial
c.
Neither yes nor no [Neither comprehensive nor incomprehensive]
d.
Rather unsubstantial
e.
Practically no help was provided
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