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examination functions to businesses and individuals, government officials could make explicit
their power and responsibilities, define their authority, and foster a service-oriented attitude.
The “One-Stop Services (Yiwang Shi Fuwu)” in Zhongguancun Park of Science and
Technology streamlined administrative procedures by transforming the previous separated
examination and approval process into a centralized office supporting management information
system. In July of 2000, the Committee Zhongguancun Park opened the “Haidian Digital Park
(Haidian Shuzi Yuanqu, http://www.zhongguancun.com.cn)”. It includes Online Office System
(Wangshang Bangong Xitong), Office Automation System (Bangong Zidonghua Xitong),
Network Security System (Wangluo Anquan Xitong), Geographic System (Dili Xinxi Xitong),
Voice Support System (Yuyin Zhichi Xitong) and Innovation Resource Network (Chuangxin
Ziyuan Wang).
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By applying these systems, the administrative system of Haidian Park has
changed in four significant aspects by: (1) Providing more information to the public by making
the traditional government processes more transparent; (2) Increasing operational efficiency by
creating a “One-Stop Service” that re-organize and streamline the functions and process of all
government agencies; (3) Establishing a “One-Form Service” (Yibiao Shi Fuwu). “One-Form” is
a simplified and combined form that is approved by different departments. The enterprises can
complete statistics, finance and taxation reports by filling out only one integrated form. It
reduces the number of procedures and working load; and (4) Bringing an interactive
management system that offers the online services. Enterprises and citizens can communicate
with each other through the Internet.
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After the Haidian Digital Park built the common administrative platform, the “One-
Stop Service” connected all government departments. An example is the administrative reform in
Miyun Development Zone of Beijing city. One investor from Jiangsu province was surprised by
Convention