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Benefits Communication: Does One-Size-Fit-All?
Unformatted Document Text:  Benefits Communication 23 Table 2 Online Applications Offered Applications % N Obtain basic information on benefits options 84 89 Download relevant forms 63 67 Access and review personal benefits files 43 46 Select and submit benefit option choices 38 40 Provide feedback and/or ask questions 37 39 Enroll in benefits program 32 34 Complete and submit forms online 27 29 Enter personal data to be guided to the best benefit option choices 19 20 Other 10 11 File claims such as for medical expenses 9 9 Note: Respondents were asked to "check all that apply," resulting in multiple responses, therefore, cumulative results exceed 100%

Authors: Picherit-Duthler, Gaelle. and Freitag, Alan.
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Benefits Communication 23
Table 2
Online Applications Offered
Applications %
N
Obtain basic information on benefits options
84
89
Download relevant forms
63
67
Access and review personal benefits files
43
46
Select and submit benefit option choices
38
40
Provide feedback and/or ask questions
37
39
Enroll in benefits program
32
34
Complete and submit forms online
27
29
Enter personal data to be guided to the best benefit option choices
19
20
Other 10
11
File claims such as for medical expenses
9
9
Note: Respondents were asked to "check all that apply," resulting in multiple responses,
therefore, cumulative results exceed 100%


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