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Benefits Communication: Does One-Size-Fit-All?
Unformatted Document Text:  Benefits Communication 28 1. How effective do you feel the following methods are for communicating retirement benefits information to employees? ? Check here if retirement benefits not provided. Very Ineffective Somewhat Ineffective Neutral Somewhat Effective Very Effective Printed Material ? ? ? ? ? Video ? ? ? ? ? Online (Internet or Intranet) ? ? ? ? ? Software (CD or Disk) ? ? ? ? ? Group Training Session ? ? ? ? ? One-on-One Counseling ? ? ? ? ? Wall Bulletin Boards ? ? ? ? ? 4. Do you offer employee benefits communication materials in languages other than English? ? Yes ? No 5. If yes, please specify which language(s) _____________________________________________________ 6. If you provide employees with access to online benefits information, which of the following applications are available? (Check all that apply) ? Obtain basic information on benefits options ? Select and submit benefit option choices ? Download relevant forms ? File claims such as for medical expenses ? Complete and submit forms on-line ? Provide feedback and/or ask questions ? Access and review personal benefits files ? Enroll in benefits program ? Enter personal data to be guided to the best benefit option choices ? Other, please specify ______________________________________________________ ? We don’t currently provide benefits information on line, but we have firm plans to do so ? We don’t currently provide benefits information on line, and we have no plans to do so 7. Approximately what percentage of your employees has access to computers/online benefits information at work? ? 0% ? 1-25% ? 26-49% ? 50-74% ? 75-99% ? 100% 8. In your organization, which department is primarily responsible for employee benefit communications (i.e. producing, screening, selecting, editing, and writing of materials)? ? Human Resources or Personnel ? We outsource our benefits communication ? Public Relations, Corporate Communication, etc. ? Other (please specify): __________________________ 9. To what extent is your organization's public relations (or corporate communication or similarly titled division) involved in employee benefits communication? ? Not at all ? Minimally ? Moderately ? Mostly ? Exclusively ? We don’t have a public relations division (or similarly titled division) 10. Do you customize your benefits communication material based on employee categories such as gender, education level, position, disability, or age? ? Yes ? No 11. If so, please explain. _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________

Authors: Picherit-Duthler, Gaelle. and Freitag, Alan.
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Benefits Communication 28
1. How effective do you feel the following methods are for communicating retirement benefits information to
employees?
? Check here if retirement benefits not provided.
Very Ineffective
Somewhat
Ineffective
Neutral
Somewhat
Effective
Very
Effective
Printed Material
?
?
?
?
?
Video ?
?
?
?
?
Online (Internet or
Intranet)
?
?
?
?
?
Software (CD or Disk)
?
?
?
?
?
Group Training Session
?
?
?
?
?
One-on-One Counseling
?
?
?
?
?
Wall Bulletin Boards
?
?
?
?
?
4. Do you offer employee benefits communication materials in languages other than English? ? Yes ? No

5. If yes, please specify which language(s) _____________________________________________________

6. If you provide employees with access to online benefits information, which of the following applications are
available? (Check all that apply)
?
Obtain basic information on benefits options
? Select and submit benefit option choices
?
Download relevant forms
? File claims such as for medical expenses
?
Complete and submit forms on-line
? Provide feedback and/or ask questions
?
Access and review personal benefits files
? Enroll in benefits program
?
Enter personal data to be guided to the best benefit option choices
?
Other, please specify ______________________________________________________
?
We don’t currently provide benefits information on line, but we have firm plans to do so
?
We don’t currently provide benefits information on line, and we have no plans to do so

7. Approximately what percentage of your employees has access to computers/online benefits information at work?
? 0%
? 1-25%
? 26-49%
? 50-74%
? 75-99%
? 100%

8. In your organization, which department is primarily responsible for employee benefit communications (i.e.
producing, screening, selecting, editing, and writing of materials)?
? Human Resources or Personnel
? We outsource our benefits communication
? Public Relations, Corporate Communication, etc.
? Other (please specify): __________________________

9. To what extent is your organization's public relations (or corporate communication or similarly titled division)
involved in employee benefits communication?
? Not at all
? Minimally
? Moderately
? Mostly ?
Exclusively
? We don’t have a public relations
division (or similarly titled division)
10. Do you customize your benefits communication material based on employee categories such as gender, education
level, position, disability, or age?
? Yes
? No
11. If so, please explain.
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________


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