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Re-conceptualizing interruptions in physician-patient interview: Co-operative and intrusive
Unformatted Document Text:  Interruption Patterns 11 Of the five physician participants, two were between the ages of 30-39 and three were between the ages of 40-49. At the time of the study, the physicians had been in practice from 1 to 19 years, with an average of 15.50 years. When asked whether they enjoy their profession, one physician answered “very much”, two said “most of the time”, and two responded “sometimes”. Patient Participants It was decided that only patients who came for regular visits, not emergency visits, and who had previously seen the physician at least twice were eligible. Thirty patients, 13 males and 17 females, participated in this study. Patients’ age ranged from 16 to 78, with a mean of 47.92 (SD = 18.16). Twenty-six of the thirty patients provided answers for the following demographic questions: education level, employment status, and health status. One-third (34.6%) had college, university or graduate education, 61.5% high school, 3.8% primary school. Half (50.0%) were employed, 23.1% were unemployed, 26.9% were retired or in school. Professionals or persons in management made up 15.4%, 23.1% were in clerical or skilled workers, and 15.4% worked as unskilled workers (labour). About two-thirds, (65.4%), were in “good or excellent” health, and one-third (34.6%) rated their health as “fair”. No patient rated his or her health as “poor”. When asked the number of times they had seen their doctor in the past six months, participants provided a mean of 4.68 (SD = 4.52). Note that this mean was severely skewed by two outliers, one had seen the physicians for 15 times and the other for 20 times during the past 6 months. Of the 30 participants 5 did not answer this question. For the remaining 25 participants, the median is 3.00 (SD = 4.5, skewness = 2.15). T-test indicated no statistically significant difference between male and female patients in the number of

Authors: Li, Han., Krysko, Michael., Desroches, Naghmeh. and Deagle, George.
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Interruption Patterns
11
Of the five physician participants, two were between the ages of 30-39 and three
were between the ages of 40-49. At the time of the study, the physicians had been in
practice from 1 to 19 years, with an average of 15.50 years. When asked whether they
enjoy their profession, one physician answered “very much”, two said “most of the time”,
and two responded “sometimes”.
Patient Participants
It was decided that only patients who came for regular visits, not emergency visits,
and who had previously seen the physician at least twice were eligible. Thirty patients, 13
males and 17 females, participated in this study. Patients’ age ranged from 16 to 78, with
a mean of 47.92 (SD = 18.16). Twenty-six of the thirty patients provided answers for the
following demographic questions: education level, employment status, and health status.
One-third (34.6%) had college, university or graduate education, 61.5% high school,
3.8% primary school. Half (50.0%) were employed, 23.1% were unemployed, 26.9%
were retired or in school. Professionals or persons in management made up 15.4%,
23.1% were in clerical or skilled workers, and 15.4% worked as unskilled workers
(labour). About two-thirds, (65.4%), were in “good or excellent” health, and one-third
(34.6%) rated their health as “fair”. No patient rated his or her health as “poor”. When
asked the number of times they had seen their doctor in the past six months, participants
provided a mean of 4.68 (SD = 4.52). Note that this mean was severely skewed by two
outliers, one had seen the physicians for 15 times and the other for 20 times during the
past 6 months. Of the 30 participants 5 did not answer this question. For the remaining 25
participants, the median is 3.00 (SD = 4.5, skewness = 2.15). T-test indicated no
statistically significant difference between male and female patients in the number of


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