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Re-conceptualizing interruptions in physician-patient interview: Co-operative and intrusive
Unformatted Document Text:  Interruption Patterns 15 Results Treatment of the Data The frequencies of co-operative, intrusive, and unsuccessful interruptions were summed for physicians and patients. The frequencies from three subcategories, agreement, assistance, and clarification, were summed to make the score for co-operative interruption. The frequencies of disagreement, topic change, floor-taking, and tangentialization were added to make the score for intrusive interruption. The total frequency was 84 for co-operative interruption, 87 for intrusive interruption, and 38 for unsuccessful interruption. Total number of words for the 30 interviews was 41845.00, with a mean of 1394.83 and a range from 548.00 to 3094.00. Total interview time for all 30 conversations was 15103.56 seconds, with a mean of 503.45 and a range from 250.80 to 933.00 seconds. The total speaking time (total interview time minus physician examination time) was 14533.00 seconds, with a mean of 484.42 and a range from 178.00 to 921.00 seconds. Due to the differences in speaking time by each individual, frequencies of interruptions do not make meaningful comparisons. Following standard practise in the field ( Bull & Mayer, 1988; Roger & Schumacher, 1983), all frequencies were converted into rates, which are derivations of frequencies divided by partner speaking time. Due to the small numerators and large denominators, the rates were very small. Following Beaumont and Cheyne (1998), the rates were multiplied by the grand mean of speaking time. For example, a physician’s frequency of cooperative interruption was 1, the rate for cooperative interruption would be 3.41 (1/142*484.43). In this formula, 1 was the physician’s frequency for cooperative interruption, 142 was the partner’s or patient’s speaking time, and 484.43 (a constant) was the grand mean of speaking time for both physicians and patients. Turn Exchanges, Speaking Time and Number of Words in the M/M and M/F Groups In terms of turn exchange, the correlations between physicians and patients were perfect,

Authors: Li, Han., Krysko, Michael., Desroches, Naghmeh. and Deagle, George.
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Interruption Patterns
15
Results
Treatment of the Data
The frequencies of co-operative, intrusive, and unsuccessful interruptions were summed
for physicians and patients. The frequencies from three subcategories, agreement, assistance, and
clarification, were summed to make the score for co-operative interruption. The frequencies of
disagreement, topic change, floor-taking, and tangentialization were added to make the score for
intrusive interruption.
The total frequency was 84 for co-operative interruption, 87 for intrusive interruption,
and 38 for unsuccessful interruption. Total number of words for the 30 interviews was 41845.00,
with a mean of 1394.83 and a range from 548.00 to 3094.00. Total interview time for all 30
conversations was 15103.56 seconds, with a mean of 503.45 and a range from 250.80 to 933.00
seconds. The total speaking time (total interview time minus physician examination time) was
14533.00 seconds, with a mean of 484.42 and a range from 178.00 to 921.00 seconds.
Due to the differences in speaking time by each individual, frequencies of interruptions
do not make meaningful comparisons. Following standard practise in the field ( Bull & Mayer,
1988; Roger & Schumacher, 1983), all frequencies were converted into rates, which are
derivations of frequencies divided by partner speaking time. Due to the small numerators and
large denominators, the rates were very small. Following Beaumont and Cheyne (1998), the
rates were multiplied by the grand mean of speaking time. For example, a physician’s frequency
of cooperative interruption was 1, the rate for cooperative interruption would be 3.41
(1/142*484.43). In this formula, 1 was the physician’s frequency for cooperative interruption,
142 was the partner’s or patient’s speaking time, and 484.43 (a constant) was the grand mean of
speaking time for both physicians and patients.
Turn Exchanges, Speaking Time and Number of Words in the M/M and M/F Groups
In terms of turn exchange, the correlations between physicians and patients were perfect,


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