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Reading electronic mail at the office: Exploring how and why organizational members read information
Unformatted Document Text:  Reading electronic mail 16 in the plot. Table 3 presents the results of those regressions with an R² larger than .70 (Kruskal & Wish, 1978, p. 34), for all three organizations. These vectors are included in Figures 2, 4, and 6. ------------------------------ Insert Table 3 about here ------------------------------ Organization A. The participants deleted only 3.8% of the total number of email messages (N= 683) without reading them. Furthermore, they read most email messages in their entirety (75.2%). This means that 21.0% of the received email messages were not read in their entirety. With respect to how thoroughly the messages were read, more than half of the messages (56.7%) were read very thoroughly while the other messages were skimmed. Almost half of the email messages contained job information (47.6%). The rest of the messages contained organizational information (29.4%) and social information (23.0%). The participants received most email messages from peers (53.0%), followed by external sources (20.0%), middle management (16.0%), and top management (11.0%). ------------------------------ Insert Figure 1 about here ------------------------------ The results in Figure 1 show that the cases are clustered on the basis of the type of information of the email message. This means that the type of information determines the way in which an email message is read in organization A. In particular, email messages containing

Authors: de Bakker, Suzanne. and Elving, Wim.
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Reading electronic mail 16
in the plot. Table 3 presents the results of those regressions with an R² larger than .70
(Kruskal & Wish, 1978, p. 34), for all three organizations. These vectors are included in
Figures 2, 4, and 6.
------------------------------
Insert Table 3 about here
------------------------------
Organization A. The participants deleted only 3.8% of the total number of email messages
(N= 683) without reading them. Furthermore, they read most email messages in their entirety
(75.2%). This means that 21.0% of the received email messages were not read in their
entirety. With respect to how thoroughly the messages were read, more than half of the
messages (56.7%) were read very thoroughly while the other messages were skimmed.
Almost half of the email messages contained job information (47.6%). The rest of the
messages contained organizational information (29.4%) and social information (23.0%). The
participants received most email messages from peers (53.0%), followed by external sources
(20.0%), middle management (16.0%), and top management (11.0%).
------------------------------
Insert Figure 1 about here
------------------------------
The results in Figure 1 show that the cases are clustered on the basis of the type of
information of the email message. This means that the type of information determines the way
in which an email message is read in organization A. In particular, email messages containing


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