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Feeling the Hardware: The Emotionality of Technology-Based Organizational Change

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Abstract:

While there is extensive research on emotion in the workplace and on information and communication technology (ICT) implementation, largely ignored is the emotionality of ICT implementation and change management more generally, even though the emotional experience of such processes is critical to their success. The current paper integrates insights from research on emotion at work and the social construction of technology to demonstrate the role of emotion in ICT-based organisational change through a case study of a Not-For-Profit organisationís implementation of a web-based case management system. In particular, I argue that emotions and new ICT systems are experienced as ambiguous phenomena, which makes people susceptible to influence through interaction. Furthermore, such interaction to negotiate meanings for the emotional experience of ICT implementation is critical to its success.

Most Common Document Word Stems:

emot (118), roxann (55), express (49), work (46), chang (45), system (43), manag (39), gari (35), implement (34), ict (33), feel (33), mari (31), train (29), organis (28), research (27), hardwar (24), communic (22), new (22), rule (22), p (21), frustrat (21),

Author's Keywords:

Change management, emotion, emotional labor
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Name: International Communication Association
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http://www.icahdq.org


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MLA Citation:

Zorn, Ted. "Feeling the Hardware: The Emotionality of Technology-Based Organizational Change" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA, May 27, 2003 <Not Available>. 2009-05-26 <http://www.allacademic.com/meta/p111856_index.html>

APA Citation:

Zorn, T. , 2003-05-27 "Feeling the Hardware: The Emotionality of Technology-Based Organizational Change" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA Online <.PDF>. 2009-05-26 from http://www.allacademic.com/meta/p111856_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: While there is extensive research on emotion in the workplace and on information and communication technology (ICT) implementation, largely ignored is the emotionality of ICT implementation and change management more generally, even though the emotional experience of such processes is critical to their success. The current paper integrates insights from research on emotion at work and the social construction of technology to demonstrate the role of emotion in ICT-based organisational change through a case study of a Not-For-Profit organisationís implementation of a web-based case management system. In particular, I argue that emotions and new ICT systems are experienced as ambiguous phenomena, which makes people susceptible to influence through interaction. Furthermore, such interaction to negotiate meanings for the emotional experience of ICT implementation is critical to its success.

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Document Type: .PDF
Page count: 22
Word count: 6206
Text sample:
Running head: Feeling the Hardware Feeling the Hardware: The Emotionality of Technology-Based Organizational Change Key Words: Change management emotion emotional labor Paper submitted to the Organizational Communication Division of ICA for presentation at the 2003 conference in San Diego. Feeling the Hardware p. 2 Abstract While there is extensive research on emotion in the workplace and on information and communication technology (ICT) implementation largely ignored is the emotionality of ICT implementation and change management more generally even though the
Seeking emotional labor: When managing the heart enhances the work experience. Management Communication Quarterly 14(1) 50-89. Feeling the Hardware p. 22 Tantoush T. & Clegg S. (2001). CADCAM integration and the practical politics of technological change. Journal of Organizational Change Management 14 9-27. Taylor J. R. Groleau C. Heaton L. & Every E. V. (2000). The computerization of work : A communication perspective. Thousand Oaks: Sage. Voss C. (2000). Developing an eService strategy. Business Strategy Review 11(1) 21-33. Waldron


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