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Feeling the Hardware: The Emotionality of Technology-Based Organizational Change
Unformatted Document Text:  Feeling the Hardware, p. 21 Drake, B. H., & Moberg, D. J. (1986). Communicating Influence Attempts in Dyads: Linguistic Sedatives and Palliatives. The Academy of Management Review, 11(3), 567-585. Gibson, J. (2002). Computers and rising inequality in New Zealand [World Wide Web]. Retrieved 19 June 2002, 2002, from the World Wide Web: http://www.mngt.waikato.ac.nz/ict/agenda.asp Hochschild, A. R. (1985). The Managed Heart : Commercialization of Human Feeling. Berkley, CA: University of California Press. Koch, C. (2001). Enterprise resource planning: Information technology as a steamroller for management politics? Journal of Organizational Change Management, 14(1), 64-78. Kramer, M. W., & Hess, J. A. (2002). Communication rules for the display of emotions in organizational settings. Management Communication Quarterly, 16(1), 66-80. Krizek, R. L. (2001). The event of Mark McGuire: Defining heroism in American culture. Paper presented at the Western Communication Association, Coeur D’Alene, Idaho. Miller, K. (2002). The experience of emotion in the workplace:Professing in the midst of tragedy. Management Communication Quarterly, 15(4), 571-600. Myers, M. D., & Young, L. W. (1997). Hidden agendas, power and managerial assumptions in information systems development: An ethnographic study. Information Technology & People, 10(3), 224-240. Planalp, S. (1999). Communicating emotion : Social, moral, and cultural processes. Cambridge, MA: Cambridge University Press. Shuler, S., & Sypher, B. D. (2000). Seeking emotional labor: When managing the heart enhances the work experience. Management Communication Quarterly, 14(1), 50-89.

Authors: Zorn, Ted.
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Feeling the Hardware, p. 21
Drake, B. H., & Moberg, D. J. (1986). Communicating Influence Attempts in
Dyads: Linguistic Sedatives and Palliatives. The Academy of Management Review, 11(3),
567-585.
Gibson, J. (2002). Computers and rising inequality in New Zealand [World Wide
Web]. Retrieved 19 June 2002, 2002, from the World Wide Web:
http://www.mngt.waikato.ac.nz/ict/agenda.asp
Hochschild, A. R. (1985). The Managed Heart : Commercialization of Human
Feeling. Berkley, CA: University of California Press.
Koch, C. (2001). Enterprise resource planning: Information technology as a
steamroller for management politics? Journal of Organizational Change Management, 14(1),
64-78.
Kramer, M. W., & Hess, J. A. (2002). Communication rules for the display of
emotions in organizational settings. Management Communication Quarterly, 16(1), 66-80.
Krizek, R. L. (2001). The event of Mark McGuire: Defining heroism in American
culture. Paper presented at the Western Communication Association, Coeur D’Alene, Idaho.
Miller, K. (2002). The experience of emotion in the workplace:Professing in the
midst of tragedy. Management Communication Quarterly, 15(4), 571-600.
Myers, M. D., & Young, L. W. (1997). Hidden agendas, power and managerial
assumptions in information systems development: An ethnographic study. Information
Technology & People, 10(3), 224-240.
Planalp, S. (1999). Communicating emotion : Social, moral, and cultural
processes. Cambridge, MA: Cambridge University Press.
Shuler, S., & Sypher, B. D. (2000). Seeking emotional labor: When managing the
heart enhances the work experience. Management Communication Quarterly, 14(1), 50-89.


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