All Academic, Inc. Research Logo

Info/CitationFAQResearchAll Academic Inc.
Document

Feeling the Hardware: The Emotionality of Technology-Based Organizational Change
Unformatted Document Text:  Feeling the Hardware, p. 7 revealed by participants in the events, the researcher attempts to see the events through the eyes of those within the context, experiencing the event in real time. The organisation studied, Community Services (CS), 1 adopted, designed, and implemented a new nationwide, web-based database system beginning in late 2000 and continuing through to the present. I requested and eventually got permission to study the adoption and implementation process throughout CS. Thus far, my research on the case has followed the adoption and implementation for approximately 15 months. At the point when I began my research, the initial design of the programme, CSIS (Community Services Information System), had been completed and a test version was online for users to try out. Various delays meant that it would not be initially implemented until about five months after the start of my research. The research has involved face-to-face and phone interviews with 40 staff located in branch offices around New Zealand, plus interviews with the CEO (David), and the project manager for the consulting firm that developed the program. Some staff and the CEO were interviewed multiple times over the 15 month period. Additionally, I observed the initial process of training and using the new system in one office over a two-week period, and interviewed the three principal participants in the training multiple times. This observation is the primary focus of the present article. The Organisation: Community Services Organization Community Services offers counselling and support services to people in the community. They are a not-for-profit organization with a national office in Wellington, New Zealand but because they are largely staffed by volunteers and partly funded by local, community sources, the branch offices are relatively autonomous. The CEO therefore has traditionally had limited power to enforce policy. 1 The name of the organisation, its members, and the ICT program itself have been changed to protect the anonymity of the participants.

Authors: Zorn, Ted.
first   previous   Page 7 of 22   next   last



background image
Feeling the Hardware, p. 7
revealed by participants in the events, the researcher attempts to see the events through the
eyes of those within the context, experiencing the event in real time.
The organisation studied, Community Services (CS),
1
adopted, designed, and
implemented a new nationwide, web-based database system beginning in late 2000 and
continuing through to the present. I requested and eventually got permission to study the
adoption and implementation process throughout CS. Thus far, my research on the case has
followed the adoption and implementation for approximately 15 months. At the point when I
began my research, the initial design of the programme, CSIS (Community Services
Information System), had been completed and a test version was online for users to try out.
Various delays meant that it would not be initially implemented until about five months after
the start of my research.
The research has involved face-to-face and phone interviews with 40 staff located in
branch offices around New Zealand, plus interviews with the CEO (David), and the project
manager for the consulting firm that developed the program. Some staff and the CEO were
interviewed multiple times over the 15 month period. Additionally, I observed the initial
process of training and using the new system in one office over a two-week period, and
interviewed the three principal participants in the training multiple times. This observation is
the primary focus of the present article.
The Organisation: Community Services Organization
Community Services offers counselling and support services to people in the
community. They are a not-for-profit organization with a national office in Wellington, New
Zealand but because they are largely staffed by volunteers and partly funded by local,
community sources, the branch offices are relatively autonomous. The CEO therefore has
traditionally had limited power to enforce policy.
1
The name of the organisation, its members, and the ICT program itself have been changed to protect the
anonymity of the participants.


Convention
All Academic Convention is the premier solution for your association's abstract management solutions needs.
Submission - Custom fields, multiple submission types, tracks, audio visual, multiple upload formats, automatic conversion to pdf.
Review - Peer Review, Bulk reviewer assignment, bulk emails, ranking, z-score statistics, and multiple worksheets!
Reports - Many standard and custom reports generated while you wait. Print programs with participant indexes, event grids, and more!
Scheduling - Flexible and convenient grid scheduling within rooms and buildings. Conflict checking and advanced filtering.
Communication - Bulk email tools to help your administrators send reminders and responses. Use form letters, a message center, and much more!
Management - Search tools, duplicate people management, editing tools, submission transfers, many tools to manage a variety of conference management headaches!
Click here for more information.

first   previous   Page 7 of 22   next   last

©2012 All Academic, Inc.