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Politeness is a Problem? Clarity and Miscommunication in Pilot-ATC Interaction

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Abstract:

Communication plays an integral part in the operation of the aviation system. Few aviation activities can be executed without human interaction. This research is an examination of on aspect of aviation communication: pilot-air traffic controller (ATC) interaction. Two issues are examined in this study. The first issue is the role of politeness in pilot-ATC communication. The second issue is the effect of miscommunication. Polite communication and miscommunication have a theoretical link proposed by Brown and Levinson (1978) in their discussion of politeness theory. Being polite reduces clarity. Reduced clarity can result in miscommunication. The connection between politeness, clarity, and miscommunication is examined here.

Most Common Document Word Stems:

polit (118), pilot (105), atc (93), aviat (89), miscommun (59), inform (58), utter (58), communic (47), speaker (45), airport (45), 1 (41), code (41), use (39), type (35), p (35), mitig (34), error (33), f (33), two (28), signific (28), coder (28),

Author's Keywords:

politeness, miscommunication, aviation
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Association:
Name: International Communication Association
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http://www.icahdq.org


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MLA Citation:

howard, john. "Politeness is a Problem? Clarity and Miscommunication in Pilot-ATC Interaction" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA, May 27, 2003 <Not Available>. 2009-05-26 <http://www.allacademic.com/meta/p111934_index.html>

APA Citation:

howard, j. W. , 2003-05-27 "Politeness is a Problem? Clarity and Miscommunication in Pilot-ATC Interaction" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA Online <.PDF>. 2009-05-26 from http://www.allacademic.com/meta/p111934_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: Communication plays an integral part in the operation of the aviation system. Few aviation activities can be executed without human interaction. This research is an examination of on aspect of aviation communication: pilot-air traffic controller (ATC) interaction. Two issues are examined in this study. The first issue is the role of politeness in pilot-ATC communication. The second issue is the effect of miscommunication. Polite communication and miscommunication have a theoretical link proposed by Brown and Levinson (1978) in their discussion of politeness theory. Being polite reduces clarity. Reduced clarity can result in miscommunication. The connection between politeness, clarity, and miscommunication is examined here.

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Document Type: .PDF
Page count: 37
Word count: 8498
Text sample:
Aviation Politeness 1 Abstract Communication plays an integral part in the operation of the aviation system. Few aviation activities can be executed without human interaction. This research is an examination of on aspect of aviation communication: pilot-air traffic controller (ATC) interaction. Two issues are examined in this study. The first issue is the role of politeness in pilot-ATC communication. The second issue is the effect of miscommunication. Polite communication and miscommunication have a theoretical link proposed by Brown and
38.87 1.06 2.72 Table E2: Logistic Regression for Hypothesis Five Parameter DF Estimate Standard Error Chi-Square p>Chi-Square Intercept 1 -2.74 .22 158.42 <.0001 Information 1 .35 .07 26.82 <.0001 Aviation Politeness 37 Table E3: Odds Ratio Estimates for Hypothesis Five Effect Point Estimate 95% Wald Confidence Limits Information 1.424 1.24 1.62


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