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Politeness is a Problem? Clarity and Miscommunication in Pilot-ATC Interaction
Unformatted Document Text:  Aviation Politeness 1 Abstract Communication plays an integral part in the operation of the aviation system. Few aviation activities can be executed without human interaction. This research is an examination of on aspect of aviation communication: pilot-air traffic controller (ATC) interaction. Two issues are examined in this study. The first issue is the role of politeness in pilot-ATC communication. The second issue is the effect of miscommunication. Polite communication and miscommunication have a theoretical link proposed by Brown and Levinson (1978) in their discussion of politeness theory. Being polite reduces clarity. Reduced clarity can result in miscommunication. The connection between politeness, clarity, and miscommunication is examined here.

Authors: howard, john.
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Aviation Politeness 1
Abstract
Communication plays an integral part in the operation of the aviation system. Few aviation
activities can be executed without human interaction. This research is an examination of on
aspect of aviation communication: pilot-air traffic controller (ATC) interaction. Two issues are
examined in this study. The first issue is the role of politeness in pilot-ATC communication. The
second issue is the effect of miscommunication. Polite communication and miscommunication
have a theoretical link proposed by Brown and Levinson (1978) in their discussion of politeness
theory. Being polite reduces clarity. Reduced clarity can result in miscommunication. The
connection between politeness, clarity, and miscommunication is examined here.


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