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What Makes E-Commerce Websites Sticky? : Interactivity and Impulsivity in Online Browsing Behavior
Unformatted Document Text:  25 61.Shipping cost displayed on same page 28.57 62.Expedited shipping speed options available 67.86 63.Credit cards acceptance option 96.43 64.Personal check acceptance option 25.00 65.Debit card acceptance option 10.71 66.Postal money order acceptance option 17.86 67.E-cash acceptance option 7.14 68.Installment payment plans available 9.52 After-Store policies 69.Ship when available policy 48.81 70.Order status monitoring option 75.00 71.Returns accepted at local outlets 23.81 72.Shipping fees waived on returns 11.90 73.Re-stocking fee is charged 23.81 74.E-mail customer service address visible 97.62 75.Customer service telephone number 88.10 * (M) means mean value of the variables using ratio scale of measurement

Authors: Kim, Junghyun. and Larose, Robert.
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background image
25
61.Shipping cost displayed on same page
28.57
62.Expedited shipping speed options available
67.86
63.Credit cards acceptance option
96.43
64.Personal check acceptance option
25.00
65.Debit card acceptance option
10.71
66.Postal money order acceptance option
17.86
67.E-cash acceptance option
7.14
68.Installment payment plans available
9.52
After-Store policies
69.Ship when available policy
48.81
70.Order status monitoring option
75.00
71.Returns accepted at local outlets
23.81
72.Shipping fees waived on returns
11.90
73.Re-stocking fee is charged
23.81
74.E-mail customer service address visible
97.62
75.Customer service telephone number
88.10
* (M) means mean value of the variables using ratio scale of measurement


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