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Relations Among Apology, Forgiveness, and Communicative Responses to Hurtful Messages

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Abstract:

According to the interpersonal forgiveness model, forgiveness is manifest in an increased motivation to use conciliatory communication and a decreased motivation to use destructive communication. As of yet, however, scholars have only tested this hypothesis using general scales that measure positive versus negative behavior. The purpose of the present study was to add specificity to the model by investigating a wider range of communicative responses to hurtful events. Utilizing a sample 263 individuals who had been hurt by something a dating partner said or did within the last 14 months, we investigated the relations among apology, forgiveness, and seven communicative responses—relational repair, integrative communication, loyalty, de-escalation, revenge, distributive communication, and negative avoidance. Results suggest that forgiveness is most strongly associated with high levels of integrative communication and low levels of de-escalation and revenge. Forgiveness also mediated the relationship between these three communicative responses and apology, as predicted by the interpersonal forgiveness model. However, other findings (i.e., loyalty and distributive communication were negatively associated while apology and distributive communication were positively associated) ran counter to the model, suggesting possible theoretical refinements.

Most Common Document Word Stems:

forgiv (214), communic (214), apolog (116), respons (115), hurt (114), partner (111), relationship (91), associ (77), relat (71), negat (59), behavior (57), model (51), 1998 (50), event (49), distribut (48), integr (46), loyalti (44), person (43), de (42), escal (42), avoid (42),

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forgiveness, hurtful events, apology
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Name: International Communication Association
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MLA Citation:

Bachman, Guy. and Guerrero, Laura. "Relations Among Apology, Forgiveness, and Communicative Responses to Hurtful Messages" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA, May 27, 2003 <Not Available>. 2009-05-26 <http://www.allacademic.com/meta/p112022_index.html>

APA Citation:

Bachman, G. F. and Guerrero, L. K. , 2003-05-27 "Relations Among Apology, Forgiveness, and Communicative Responses to Hurtful Messages" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA Online <.PDF>. 2009-05-26 from http://www.allacademic.com/meta/p112022_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: According to the interpersonal forgiveness model, forgiveness is manifest in an increased motivation to use conciliatory communication and a decreased motivation to use destructive communication. As of yet, however, scholars have only tested this hypothesis using general scales that measure positive versus negative behavior. The purpose of the present study was to add specificity to the model by investigating a wider range of communicative responses to hurtful events. Utilizing a sample 263 individuals who had been hurt by something a dating partner said or did within the last 14 months, we investigated the relations among apology, forgiveness, and seven communicative responses—relational repair, integrative communication, loyalty, de-escalation, revenge, distributive communication, and negative avoidance. Results suggest that forgiveness is most strongly associated with high levels of integrative communication and low levels of de-escalation and revenge. Forgiveness also mediated the relationship between these three communicative responses and apology, as predicted by the interpersonal forgiveness model. However, other findings (i.e., loyalty and distributive communication were negatively associated while apology and distributive communication were positively associated) ran counter to the model, suggesting possible theoretical refinements.

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Document Type: .PDF
Page count: 39
Word count: 9703
Text sample:
Forgiveness and Communication 1 Relations Among Apology Forgiveness and Communicative Responses to Hurtful Messages: An Extension of the Interpersonal Forgiveness Model Tracking #: ICA-8-10694 Paper submitted to the Interpersonal Division of the International Communication Association for consideration for presentation at the 2003 conference in San Diego CA. Forgiveness and Communication 2 Abstract According to the interpersonal forgiveness model forgiveness is manifest in an increased motivation to use conciliatory communication and a decreased motivation to use destructive communication. As of
3 Path Coefficients with Forgiveness as a Mediator Between Apology and the Responses of Integrative Communication De-escalation and Revenge Integrative Comm +.26 +.41 -.39 Apology Forgiveness De-escalation + .22 .40 Revenge


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