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Relations Among Apology, Forgiveness, and Communicative Responses to Hurtful Messages
Unformatted Document Text:  Forgiveness and Communication 2 Abstract According to the interpersonal forgiveness model, forgiveness is manifest in an increased motivation to use conciliatory communication and a decreased motivation to use destructive communication. As of yet, however, scholars have only tested this hypothesis using general scales that measure positive versus negative behavior. The purpose of the present study was to add specificity to the model by investigating a wider range of communicative responses to hurtful events. Utilizing a sample 263 individuals who had been hurt by something a dating partner said or did within the last 14 months, we investigated the relations among apology, forgiveness, and seven communicative responses—relational repair, integrative communication, loyalty, de-escalation, revenge, distributive communication, and negative avoidance. Results suggest that forgiveness is most strongly associated with high levels of integrative communication and low levels of de-escalation and revenge. Forgiveness also mediated the relationship between these three communicative responses and apology, as predicted by the interpersonal forgiveness model. However, other findings (i.e., loyalty and distributive communication were negatively associated while apology and distributive communication were positively associated) ran counter to the model, suggesting possible theoretical refinements.

Authors: Bachman, Guy. and Guerrero, Laura.
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Forgiveness and Communication 2
Abstract
According to the interpersonal forgiveness model, forgiveness is manifest in an increased
motivation to use conciliatory communication and a decreased motivation to use destructive
communication. As of yet, however, scholars have only tested this hypothesis using general
scales that measure positive versus negative behavior. The purpose of the present study was to
add specificity to the model by investigating a wider range of communicative responses to
hurtful events. Utilizing a sample 263 individuals who had been hurt by something a dating
partner said or did within the last 14 months, we investigated the relations among apology,
forgiveness, and seven communicative responses—relational repair, integrative communication,
loyalty, de-escalation, revenge, distributive communication, and negative avoidance. Results
suggest that forgiveness is most strongly associated with high levels of integrative
communication and low levels of de-escalation and revenge. Forgiveness also mediated the
relationship between these three communicative responses and apology, as predicted by the
interpersonal forgiveness model. However, other findings (i.e., loyalty and distributive
communication were negatively associated while apology and distributive communication were
positively associated) ran counter to the model, suggesting possible theoretical refinements.


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