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Hot call to a warm line: Preliminary explorations into doing suicide prevention

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Abstract:

Using conversation analysis and ethnographic data, this study examines one particular crisis call to a warm line: a peer run telephone support service within community mental health. Crisis calls were the most challenging calls, for three reasons: working peers found it difficult to determine whether a caller was in crisis; working peers, trained to empower callers and make them responsible for their problems, needed to assume responsibility for the caller’s well-being; and, working peers felt powerless in providing sufficient help in such situations. Despite these reasons, working peers successfully address these challenges. They put forth advice in a delicate, not threatening, manner and continually revisit the callers’ problems throughout the call, as a way of assuring both parties that the callers will not harm themselves that evening.

Most Common Document Word Stems:

caller (149), work (77), peer (73), dh (68), call (65), line (54), c (48), depress (43), activ (40), report (40), problem (34), crisi (32), suicid (31), help (30), troubl (30), social (29), warm (27), topic (26), one (25), get (24), time (24),

Author's Keywords:

conversional analysis, crisis intervention, social support, warm lines
Convention
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Association:
Name: International Communication Association
URL:
http://www.icahdq.org


Citation:
URL: http://www.allacademic.com/meta/p112134_index.html
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MLA Citation:

Pudlinski, Christopher. "Hot call to a warm line: Preliminary explorations into doing suicide prevention" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA, May 27, 2003 <Not Available>. 2009-05-26 <http://www.allacademic.com/meta/p112134_index.html>

APA Citation:

Pudlinski, C. , 2003-05-27 "Hot call to a warm line: Preliminary explorations into doing suicide prevention" Paper presented at the annual meeting of the International Communication Association, Marriott Hotel, San Diego, CA Online <.PDF>. 2009-05-26 from http://www.allacademic.com/meta/p112134_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: Using conversation analysis and ethnographic data, this study examines one particular crisis call to a warm line: a peer run telephone support service within community mental health. Crisis calls were the most challenging calls, for three reasons: working peers found it difficult to determine whether a caller was in crisis; working peers, trained to empower callers and make them responsible for their problems, needed to assume responsibility for the caller’s well-being; and, working peers felt powerless in providing sufficient help in such situations. Despite these reasons, working peers successfully address these challenges. They put forth advice in a delicate, not threatening, manner and continually revisit the callers’ problems throughout the call, as a way of assuring both parties that the callers will not harm themselves that evening.

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Document Type: .PDF
Page count: 23
Word count: 6742
Text sample:
1 Hot call to a warm line: Preliminary explorations of the dilemmatic and episodic nature of suicide prevention Abstract Using conversation analysis and ethnographic data this study examines one particular crisis call to a warm line: a peer run telephone support service within community mental health. Crisis calls were the most challenging calls for three reasons: working peers found it difficult to determine whether a caller was in crisis; working peers trained to empower callers and make them responsible
Caller: money issues (as trouble) #372 No topic #373-397 Call-taker: “I wish I knew how ta help you (0.5) I’m just talking to you” @375-397 Caller: “talking helps”; no one to talk to (as trouble) #397-442 Call-taker provides info on the warm line (e.g. shuts off at 2 a.m.) #443-454 Caller: “Infoline” complaint (as trouble) #455-470 Caller: “get so depressed” #471-489 Caller: report on anti-depression medication #489-530 Caller summary of troubles and living for her “lovely animals” #531-542 Caller:


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