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Hot call to a warm line: Preliminary explorations into doing suicide prevention
Unformatted Document Text:  11 always occurring (e.g., “all the time”). There is however a within-turn repair that re-characterizes her trouble as often or occasional, not always: “bouts of depression.” This characterization of her trouble might be more in sync with the caller’s own views, and does receive confirmation through a marked acknowledgment (“yes”). Once a shared understanding of the trouble is created, the working peer has succeeding in getting this topic “on the floor” and the path is prepared for the working peer to suggest ways to solve the mutually acknowledged problem: “bouts of depression.” Since this revisits a previously reported problem, DH needs not seek additional information from the caller, especially since such past queries have given the caller liberty to report on other issues and shift into other related topic. In line 268, the working peer incorporates an option (“go to that library”) within a query. A specified activity is put forth for adoption. With a first-time caller, there can be problems with generating specific ideas, for there would be lack of shared knowledge of what the caller’s interests might be. Since the working peer has no way of knowing what the caller’s interests are, besides any hints that might have been shared earlier in this call, this specific suggestion shifts responsibility to the working peer to come up with ideas. A more specific suggestion is more likely to be rejected. While social activity is a mutually accepted category, library is not an accepted activity. In fact, as callers often do (X, 2002a), she rejects the specified activity by sharing “news” about something that DH could not have known and then (after “but”) provides a justification for his suggestion not working. The caller views the library as a place where one gets books to read, not as a place to meet people and engage in social activity. The working peer’s suggestion seems ill-fitted to the caller’s search for social activities; perhaps, he should have suggested something church- or job- related. Perhaps, as mentioned in line 274, “working different jobs” can be used by the working

Authors: Pudlinski, Christopher.
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11
always occurring (e.g., “all the time”). There is however a within-turn repair that re-characterizes
her trouble as often or occasional, not always: “bouts of depression.” This characterization of her
trouble might be more in sync with the caller’s own views, and does receive confirmation
through a marked acknowledgment (“yes”). Once a shared understanding of the trouble is
created, the working peer has succeeding in getting this topic “on the floor” and the path is
prepared for the working peer to suggest ways to solve the mutually acknowledged problem:
“bouts of depression.”
Since this revisits a previously reported problem, DH needs not seek additional
information from the caller, especially since such past queries have given the caller liberty to
report on other issues and shift into other related topic. In line 268, the working peer
incorporates an option (“go to that library”) within a query. A specified activity is put forth for
adoption. With a first-time caller, there can be problems with generating specific ideas, for there
would be lack of shared knowledge of what the caller’s interests might be. Since the working
peer has no way of knowing what the caller’s interests are, besides any hints that might have
been shared earlier in this call, this specific suggestion shifts responsibility to the working peer to
come up with ideas. A more specific suggestion is more likely to be rejected. While social
activity is a mutually accepted category, library is not an accepted activity. In fact, as callers
often do (X, 2002a), she rejects the specified activity by sharing “news” about something that DH
could not have known and then (after “but”) provides a justification for his suggestion not
working. The caller views the library as a place where one gets books to read, not as a place to
meet people and engage in social activity. The working peer’s suggestion seems ill-fitted to the
caller’s search for social activities; perhaps, he should have suggested something church- or job-
related. Perhaps, as mentioned in line 274, “working different jobs” can be used by the working


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