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Hot call to a warm line: Preliminary explorations into doing suicide prevention
Unformatted Document Text:  12 peer to transition into a new topic and new line of questioning as to how these employment opportunities might help this depressed widow socially. While this reference more effectively integrates information reported earlier in the call, there is no uptake of the potential topic by the caller. In line 276, and repeated in line 279, the working peers seek a positive assessment of reading at bedtime. After all, insomnia is a commonly reported problem by callers to a line that stays open until 2:00 a.m. In turn, the caller provides an exaggerated report without confirming reading as the cause of this beneficial action: falling to sleep. Although the working peer, in lines 281-282, tries to downplay the exaggeration and shift the conversation back to his suggestions, the caller justifies his action by noting that it is her medication that leads to such a deep sleep. The search for a social activity that would help alleviate her depression is dropped, for now. After 5 minutes of discussion about the warm line itself, and how it might work better for the caller than an Infoline that limits calls to 5 minutes, the caller abruptly shifts topic in line 455, by reporting on her “depression” again: EXAMPLE 4: 453 DH: If you feel that you need to talk for, longer than five minutes you can- 454 you can talk 455 C: Well you know there are times when I get so depressed 456 DH: Mm hmm 457 C: That I would like to take all of my phenobarbital at one night with a 458 bottle of bourbon and say (0.9) that’s all she wrote 459 (0.6) 460 DH: Do you have a doctor by the way 461 C: Oh yes 462 DH: Do you tell him or her 463 C: No I don’t 464 DH: Why don’t ya- (0.2) you don’t- you’re afraid to tell her 465 C: Um hmm

Authors: Pudlinski, Christopher.
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background image
12
peer to transition into a new topic and new line of questioning as to how these employment
opportunities might help this depressed widow socially. While this reference more effectively
integrates information reported earlier in the call, there is no uptake of the potential topic by the
caller.
In line 276, and repeated in line 279, the working peers seek a positive assessment of
reading at bedtime. After all, insomnia is a commonly reported problem by callers to a line that
stays open until 2:00 a.m. In turn, the caller provides an exaggerated report without confirming
reading as the cause of this beneficial action: falling to sleep. Although the working peer, in
lines 281-282, tries to downplay the exaggeration and shift the conversation back to his
suggestions, the caller justifies his action by noting that it is her medication that leads to such a
deep sleep. The search for a social activity that would help alleviate her depression is dropped,
for now.
After 5 minutes of discussion about the warm line itself, and how it might work better for
the caller than an Infoline that limits calls to 5 minutes, the caller abruptly shifts topic in line 455,
by reporting on her “depression” again:
EXAMPLE 4:
453
DH: If you feel that you need to talk for, longer than five minutes you can-
454
you can talk
455
C: Well you know there are times when I get so depressed
456
DH: Mm
hmm
457
C: That I would like to take all of my phenobarbital at one night with a
458
bottle of bourbon and say (0.9) that’s all she wrote
459
(0.6)
460
DH:
Do you have a doctor by the way
461
C: Oh yes
462
DH:
Do you tell him or her
463
C: No I don’t
464
DH:
Why don’t ya- (0.2) you don’t- you’re afraid to tell her
465
C: Um hmm


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