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Hot call to a warm line: Preliminary explorations into doing suicide prevention
Unformatted Document Text:  17 C: [and I don’t get that love outta my daughter (0.7) she’s very cold In short, the caller justifies her suicidal thoughts by explaining their origin (“nobody’s gonna help me” as synonymous with “no one to turn to”) and their non-uniqueness (e.g., others think this, too: “people do, do do that”). It is DH’s expression of concern (an empathic method that I have labeled as “looking on the bright side”) in line 502 that she will not do the action that many others think about, that helps the caller provide justifications for why she would not commit suicide presently. Her proclaiming not wanting to do the action seems sufficient. Although she might have no social activity, walking her dog and taking care of her pets are activities and loving relationships that might help keep her alive! Discussion Call #26 was a challenging call for the working peer, consisting of unpredictable topic shifts and abrupt references to feelings of “depression” and suicide. Given that this was a new caller to the warm line, the working peer had little prior knowledge upon which to base his suggestions. Given that the call lasted 32 minutes, the working peer had a number of opportunities to address the caller’s problems. Primarily, he incorporated a solution within a query. These solutions varied from a general categories (“activity”) to specific actions (“go to the library”; “see a doctor”), yet all attempted to empower the caller to solve her own problem. It was only when the caller portrayed her problem as serious by reporting on a suicidal plan that the working peer used a series of information-seeking queries as a prelude to encouraging the caller to adopt a particular solution. Yet even this solution was a safe one, be recommending taking to an appropriate professional. In this way, a philosophy of nondirectiveness, with its focus on caller/client empowerment and active listening, implicates itself into crisis calls on a non-crisis line.

Authors: Pudlinski, Christopher.
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17
C:
[and I don’t get that love outta my daughter (0.7) she’s very cold
In short, the caller justifies her suicidal thoughts by explaining their origin (“nobody’s
gonna help me” as synonymous with “no one to turn to”) and their non-uniqueness (e.g., others
think this, too: “people do, do do that”). It is DH’s expression of concern (an empathic method
that I have labeled as “looking on the bright side”) in line 502 that she will not do the action that
many others think about, that helps the caller provide justifications for why she would not
commit suicide presently. Her proclaiming not wanting to do the action seems sufficient.
Although she might have no social activity, walking her dog and taking care of her pets are
activities and loving relationships that might help keep her alive!
Discussion
Call #26 was a challenging call for the working peer, consisting of unpredictable topic
shifts and abrupt references to feelings of “depression” and suicide. Given that this was a new
caller to the warm line, the working peer had little prior knowledge upon which to base his
suggestions. Given that the call lasted 32 minutes, the working peer had a number of
opportunities to address the caller’s problems. Primarily, he incorporated a solution within a
query. These solutions varied from a general categories (“activity”) to specific actions (“go to
the library”; “see a doctor”), yet all attempted to empower the caller to solve her own problem. It
was only when the caller portrayed her problem as serious by reporting on a suicidal plan that the
working peer used a series of information-seeking queries as a prelude to encouraging the caller
to adopt a particular solution. Yet even this solution was a safe one, be recommending taking to
an appropriate professional. In this way, a philosophy of nondirectiveness, with its focus on
caller/client empowerment and active listening, implicates itself into crisis calls on a non-crisis
line.


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