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Hot call to a warm line: Preliminary explorations into doing suicide prevention
Unformatted Document Text:  21 The talk of the clinic: Explorations in the analysis of medical and therapeutic discourse (pp. 171-184). Newark, NJ: Erlbaum. Lester, D., & Brockopp, G. W. (Eds.). (1973). Crisis intervention and counseling by telephone. Springfield, IL: Charles C. Thomas. Lichtenstein, E., Glasgow, R. E., Lando, H. A., Ossip-Klein, D. J., & Boles, S. M. (1996). Telephone counseling for smoking cessation: Rationales and meta-analytic review of evidence. Health Education Research, 11, 243-257. Sacks, H. (1967). The search for help: No one to turn to. Dissertation Abstracts, 27, 3953A. (University Microfilms No. 67-5155) Shamai, M. (1994). Family crisis intervention by phone: Intervention with families during the Gulf War. Journal of Marital and Family Therapy, 20, 317-323. Silverman, D. (1997). Discourse of counselling: HIV counselling as social interaction. London: Sage. Torode, B. (1995). Negotiating ‘advice’ in a call to a consumer helpline. In A. Firth (Ed.), The discourse of negotiation: Studies of language in the workplace (pp. 345-372). Oxford, UK: Pergamon. Wellman, M. C. (1993). An AIDS hotline: Analysis of callers, presenting problems, and social factors. Journal of Applied Social Psychology, 23, 1111-1123. X. (1998a). Giving advice on a consumer-run warm line: Implicit and dilemmatic practices. Communication Studies, 49, 322-341. X. (2002a). Accepting and rejecting advice as competent peers: Caller dilemmas on a warm line. Discourse Studies, 4, 481-499.

Authors: Pudlinski, Christopher.
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21
The talk of the clinic: Explorations in the analysis of medical and therapeutic discourse
(pp. 171-184). Newark, NJ: Erlbaum.
Lester, D., & Brockopp, G. W. (Eds.). (1973). Crisis intervention and counseling by telephone.
Springfield, IL: Charles C. Thomas.
Lichtenstein, E., Glasgow, R. E., Lando, H. A., Ossip-Klein, D. J., & Boles, S. M. (1996).
Telephone counseling for smoking cessation: Rationales and meta-analytic review of
evidence. Health Education Research, 11, 243-257.
Sacks, H. (1967). The search for help: No one to turn to. Dissertation Abstracts, 27, 3953A.
(University Microfilms No. 67-5155)
Shamai, M. (1994). Family crisis intervention by phone: Intervention with families during the
Gulf War. Journal of Marital and Family Therapy, 20, 317-323.
Silverman, D. (1997). Discourse of counselling: HIV counselling as social interaction. London:
Sage.
Torode, B. (1995). Negotiating ‘advice’ in a call to a consumer helpline. In A. Firth (Ed.), The
discourse of negotiation: Studies of language in the workplace (pp. 345-372). Oxford,
UK: Pergamon.
Wellman, M. C. (1993). An AIDS hotline: Analysis of callers, presenting problems, and social
factors. Journal of Applied Social Psychology, 23, 1111-1123.
X. (1998a). Giving advice on a consumer-run warm line: Implicit and dilemmatic practices.
Communication Studies, 49, 322-341.
X. (2002a). Accepting and rejecting advice as competent peers: Caller dilemmas on a warm line.
Discourse Studies, 4, 481-499.


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