23
Table 1: Sequential Overview of Topics on Call #26
Lines
Topic
#0-11
Greetings: names shared, etc.
#13-106 Call
taker initiated topic: “Do you like (town name)?” leads to “life story”
@29
Caller: being widowed
@39-59
Caller: agoraphobia (as trouble)
@60-83
Caller: age / 3 current jobs
@83-106
Caller: 2 pets / high vet bills (as trouble)
#106-125
Caller: “very depressed” (as potential crisis)
#126-189
Caller: “life story” continues
@126-144
Caller: pets/ daughters & family
@145-170
Caller: not able to talk to daughters (as trouble)
@168-189
Caller: losing middle class status as widow
#190-194 No
topic
#195-211
Caller: “very depressed” (as potential crisis)
#212-219 Caller: church as “social activity”
#220-230
Caller: previous middle class job
#231-260
Call taker tries to return to “lack of social activity” trouble
@235-241
Caller: friends are older
@241-260
Caller: looking young for her age
#261-283
Call taker returns to “lack of social activity” trouble
#283-338
Caller: medication/seizures, etc.
@311-338
Caller: difficulty with doctor appointments (as trouble)
#339-341 No
topic
#342 Call-taker:
“I’m tryin . . .” (in overlap)
#342-371
Caller: money issues (as trouble)
#372 No
topic
#373-397
Call-taker: “I wish I knew how ta help you (0.5) I’m just talking to you”
@375-397
Caller: “talking helps”; no one to talk to (as trouble)
#397-442
Call-taker provides info on the warm line (e.g., shuts off at 2 a.m.)
#443-454
Caller: “Infoline” complaint (as trouble)
#455-470
Caller: “get so depressed”
#471-489
Caller: report on anti-depression medication
#489-530
Caller summary of troubles and living for her “lovely animals”
#531-542
Caller: complaint about daughter (“very cold”)
#543-545 No
topic
#546-577
Call-taker tries to close call (2 a.m. shut down; call you again tomorrow)
#578-602
Caller: report on quitting smoking
#603-612
Closing of call
Convention