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Hot call to a warm line: Preliminary explorations into doing suicide prevention
Unformatted Document Text:  5 By looking at call #26, an opportunity presents itself to agree or disagree with the working peer’s own assessment. How well did he do? What strategies did he use to alleviate the caller’s suicidal urges? What challenges made the call difficult for both parties? Analysis As Table 1 illustrates, the call was not only about suicidal feelings or depression; other topics were discussed. Nonetheless, the suicidal topic kept reemerging, mostly brought up by the caller periodically throughout the call. Five of those incidents will be examined: EXAMPLE 1 (DH= working peer; C=caller): 104 DH: ha-ha-ha-ha-hah-heh okay alright uhmm are they- how long have you had 105 your dogs and cats your dog and cat 106 C: no I’m ‘nt calling about that [I’m very depressed 107 DH: [oh okay oh okay that’s diff’[rent 108 C: [I- I- uhm- I 109 take uh anti-depressants but 110 DH: mm hmm 111 C: as of late I’ve just felt that life was just not worth living 112 (0.6) 113 DH: oh okay (0.3) do you feel suicidal 114 C: o pthh o uhh:: sometimes I do sometimes I don’t 115 DH: okay is this one of the times you feel it 116 C: pardon 117 DH: is this one of the times where you feel suicidal 118 C: .hh no I don’t feel it tonight 119 DH: oh okay 120 (1.5) 121 DH: alright uhm: (1.7) I ah- I n- how can I help you I want to help you y’know 122 C: .h well, hhhhh 123 DH: just by talking 124 C: just by talking 125 DH: okay (0.7) that sounds [good 126 C: [I uhm, I love my animals I love them dearly . . . At the beginning of this excerpt, DH finds humor in the portrayal of the caller’s aged animals, and trying to continue this topic, seeks additional details. Instead, in line 106, the caller abruptly changes topic, rejecting DH’s query on this topic (“no I’m ‘nt calling about that”) and

Authors: Pudlinski, Christopher.
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5
By looking at call #26, an opportunity presents itself to agree or disagree with the working peer’s
own assessment. How well did he do? What strategies did he use to alleviate the caller’s
suicidal urges? What challenges made the call difficult for both parties?
Analysis
As Table 1 illustrates, the call was not only about suicidal feelings or depression; other
topics were discussed. Nonetheless, the suicidal topic kept reemerging, mostly brought up by the
caller periodically throughout the call. Five of those incidents will be examined:
EXAMPLE 1 (DH= working peer; C=caller):
104
DH:
ha-ha-ha-ha-hah-heh okay alright uhmm are they- how long have you had
105
your dogs and cats your dog and cat
106
C:
no I’m ‘nt calling about that [I’m very depressed
107
DH:
[oh okay oh okay that’s diff’[rent
108
C:
[I-
I-
uhm-
I
109
take uh anti-depressants but
110
DH: mm
hmm
111
C:
as of late I’ve just felt that life was just not worth living
112
(0.6)
113
DH:
oh okay (0.3) do you feel suicidal
114
C:
o
pthh
o
uhh:: sometimes I do sometimes I don’t
115
DH:
okay is this one of the times you feel it
116
C: pardon
117
DH:
is this one of the times where you feel suicidal
118
C:
.hh no I don’t feel it tonight
119
DH:
oh okay
120
(1.5)
121
DH:
alright uhm: (1.7) I ah- I n- how can I help you I want to help you y’know
122
C:
.h well, hhhhh
123
DH:
just by talking
124
C:
just by talking
125
DH:
okay (0.7) that sounds [good
126
C:
[I uhm, I love my animals I love them dearly . . .
At the beginning of this excerpt, DH finds humor in the portrayal of the caller’s aged
animals, and trying to continue this topic, seeks additional details. Instead, in line 106, the caller
abruptly changes topic, rejecting DH’s query on this topic (“no I’m ‘nt calling about that”) and


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