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E-motional Interaction Between Teaching Assistants and Students:Expressing emotions via WebCT
Unformatted Document Text:  Teaching, Emotion, & Technology 30 this realm by studying the emotional job of teaching and a fitting technological medium used within this job. While our study looked at the emotion involved in teaching that utilizes computer-mediated instructional tools, it can also be applied to the greater population. As Hochschild (1983) predicted, society’s inevitable drive toward a service-based market is underway. Combine that with today’s ever increasing ability to use telecommunications as a supplement to, or in some cases primary means of, traditional communication, and it is a very widespread phenomenon. It is important to study all of the aspects of the situation, from the technical skills needed to the intricacies involved in how people respond to technology. This study specifically looked at the ramifications of instituting a computer-mediated instruction tool, WebCT, on the emotional aspects of teaching. This research has the potential to open the doors to a new area of research. We argue that teaching is indeed an emotional profession and computer-mediated instruction may perhaps intensify emotions involved by allowing the classroom to move into cyberspace, accessible anytime/anywhere. Further study is necessary to explore this situation more in-depth.

Authors: Tsetsura, Katerina., Bigam, Mellisa., Buford, Laura. and Chen, Xiaolei.
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Teaching, Emotion, & Technology 30
this realm by studying the emotional job of teaching and a fitting technological medium used within
this job.
While our study looked at the emotion involved in teaching that utilizes computer-mediated
instructional tools, it can also be applied to the greater population. As Hochschild (1983) predicted,
society’s inevitable drive toward a service-based market is underway. Combine that with today’s
ever increasing ability to use telecommunications as a supplement to, or in some cases primary
means of, traditional communication, and it is a very widespread phenomenon. It is important to
study all of the aspects of the situation, from the technical skills needed to the intricacies involved
in how people respond to technology.
This study specifically looked at the ramifications of instituting a computer-mediated
instruction tool, WebCT, on the emotional aspects of teaching. This research has the potential to
open the doors to a new area of research. We argue that teaching is indeed an emotional profession
and computer-mediated instruction may perhaps intensify emotions involved by allowing the
classroom to move into cyberspace, accessible anytime/anywhere. Further study is necessary to
explore this situation more in-depth.


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