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E-motional Interaction Between Teaching Assistants and Students:Expressing emotions via WebCT
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Teaching, Emotion, & Technology 67
Appendix 2
Themes arising in SIWE e-mails (student-initiated e-mail with emotion): key phrases and terms signifying theme 1.) APOLOGY: sorry, I apologize, terribly sorry 2.) PROMISE: promise, definitely 3.) DISAPPOINTMENT: upset, feel so bad, I don’t believe it, frustrated, confused 4.) SINCERITY: sincerely, please, appreciate, thanks, thank you, thanks a lot, thank you very
much, respectfully, use of another’s first name
5.) HOPE: hopefully, hope, I hope you understand, expect 6.) DISCLOSURE: situational—content based Themes arising in TA responses, TARWE (TA response with emotion): key phrases and terms signifying theme 1.) EMOTIONAL SUPPORT: don’t feel bad, feel free, don’t worry, hopefully, good ideas, good
luck, we can work something out, get better, feel better, it’s okay
2.) SINCERITY: thank you, see you tomorrow, take care, please, appreciate 3.) DISCLOSURE: it happens to all of us, that’s what I’m here for, call me at home, I prefer, I like
… many phrases connected to I, my, we, me, and us.
4.) FRIENDLINESS: emoticons :) , pleased, happy, love it, glad 5.) DISAPPOINTMENT: situational—content based
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| | Authors: Tsetsura, Katerina., Bigam, Mellisa., Buford, Laura. and Chen, Xiaolei. |
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Teaching, Emotion, & Technology 67
Appendix 2
Themes arising in SIWE e-mails (student-initiated e-mail with emotion): key phrases and terms
signifying theme
1.) APOLOGY: sorry, I apologize, terribly sorry
2.) PROMISE: promise, definitely
3.) DISAPPOINTMENT: upset, feel so bad, I don’t believe it, frustrated, confused
4.) SINCERITY: sincerely, please, appreciate, thanks, thank you, thanks a lot, thank you very
much, respectfully, use of another’s first name
5.) HOPE: hopefully, hope, I hope you understand, expect
6.) DISCLOSURE: situational—content based
Themes arising in TA responses, TARWE (TA response with emotion): key phrases and terms
signifying theme
1.) EMOTIONAL SUPPORT: don’t feel bad, feel free, don’t worry, hopefully, good ideas, good
luck, we can work something out, get better, feel better, it’s okay
2.) SINCERITY: thank you, see you tomorrow, take care, please, appreciate
3.) DISCLOSURE: it happens to all of us, that’s what I’m here for, call me at home, I prefer, I like
… many phrases connected to I, my, we, me, and us.
4.) FRIENDLINESS: emoticons :) , pleased, happy, love it, glad
5.) DISAPPOINTMENT: situational—content based
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