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E-motional Interaction Between Teaching Assistants and Students:Expressing emotions via WebCT
Unformatted Document Text:  Teaching, Emotion, & Technology 67 Appendix 2 Themes arising in SIWE e-mails (student-initiated e-mail with emotion): key phrases and terms signifying theme 1.) APOLOGY: sorry, I apologize, terribly sorry 2.) PROMISE: promise, definitely 3.) DISAPPOINTMENT: upset, feel so bad, I don’t believe it, frustrated, confused 4.) SINCERITY: sincerely, please, appreciate, thanks, thank you, thanks a lot, thank you very much, respectfully, use of another’s first name 5.) HOPE: hopefully, hope, I hope you understand, expect 6.) DISCLOSURE: situational—content based Themes arising in TA responses, TARWE (TA response with emotion): key phrases and terms signifying theme 1.) EMOTIONAL SUPPORT: don’t feel bad, feel free, don’t worry, hopefully, good ideas, good luck, we can work something out, get better, feel better, it’s okay 2.) SINCERITY: thank you, see you tomorrow, take care, please, appreciate 3.) DISCLOSURE: it happens to all of us, that’s what I’m here for, call me at home, I prefer, I like … many phrases connected to I, my, we, me, and us. 4.) FRIENDLINESS: emoticons :) , pleased, happy, love it, glad 5.) DISAPPOINTMENT: situational—content based

Authors: Tsetsura, Katerina., Bigam, Mellisa., Buford, Laura. and Chen, Xiaolei.
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Teaching, Emotion, & Technology 67
Appendix 2

Themes arising in SIWE e-mails (student-initiated e-mail with emotion): key phrases and terms
signifying theme

1.) APOLOGY: sorry, I apologize, terribly sorry

2.) PROMISE: promise, definitely

3.) DISAPPOINTMENT: upset, feel so bad, I don’t believe it, frustrated, confused

4.) SINCERITY: sincerely, please, appreciate, thanks, thank you, thanks a lot, thank you very
much, respectfully, use of another’s first name

5.) HOPE: hopefully, hope, I hope you understand, expect

6.) DISCLOSURE: situational—content based

Themes arising in TA responses, TARWE (TA response with emotion): key phrases and terms
signifying theme

1.) EMOTIONAL SUPPORT: don’t feel bad, feel free, don’t worry, hopefully, good ideas, good
luck, we can work something out, get better, feel better, it’s okay

2.) SINCERITY: thank you, see you tomorrow, take care, please, appreciate

3.) DISCLOSURE: it happens to all of us, that’s what I’m here for, call me at home, I prefer, I like
… many phrases connected to I, my, we, me, and us.

4.) FRIENDLINESS: emoticons :) , pleased, happy, love it, glad

5.) DISAPPOINTMENT: situational—content based


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