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Perceptions of Effective Communication in the United States and Japan
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Perceptions of Effective Communication in the United States and Japan
AbstractThe purpose of this study was to examine perceptions of effective communication in the United States
and Japan using thematic analysis. Seven themes were isolated in the United States: (1) understanding,
(2) compatibility, (3) displaying positive behavior, (4) smoothness of communication, (5) positive
outcomes, (6) positive nonverbal communication, and (7) adapting messages. Nine themes were
isolated in Japan: (1) compatibility, (2) appropriateness, (3) relations between communicators, (4) positive
outcomes, (5) smoothness of communication, (6) displaying positive behavior, (7) understanding, (8)
positive nonverbal communication, and (9) clarity. None of the themes in either culture are relationship or
gender specific. The labels for several themes are similar across cultures, but the content of the themes
tend to be different. Perceptions of effective communication appear to be outcome-based and individual-
focused in the United States, and process-based and relationship-focused in Japan.
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| | Authors: Tominaga, Junko., Gudykunst, William. and Ota, Hiroshi. |
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1
Perceptions of Effective Communication in the United States and Japan
Abstract
The purpose of this study was to examine perceptions of effective communication in the United States
and Japan using thematic analysis. Seven themes were isolated in the United States: (1) understanding,
(2) compatibility, (3) displaying positive behavior, (4) smoothness of communication, (5) positive
outcomes, (6) positive nonverbal communication, and (7) adapting messages. Nine themes were
isolated in Japan: (1) compatibility, (2) appropriateness, (3) relations between communicators, (4) positive
outcomes, (5) smoothness of communication, (6) displaying positive behavior, (7) understanding, (8)
positive nonverbal communication, and (9) clarity. None of the themes in either culture are relationship or
gender specific. The labels for several themes are similar across cultures, but the content of the themes
tend to be different. Perceptions of effective communication appear to be outcome-based and individual-
focused in the United States, and process-based and relationship-focused in Japan.
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