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How Employees and Organizations Manage Uncertainty: Norms, Implications, and Future Research
Unformatted Document Text:  9 Table 3 Uncertainty Management Matrix Mean Score Norms Item* / Factor Overall (n=1046) Status Quo Climate (n=298) Unsettling Climate (n=232) Stifling Climate (n=236) Dynamic Climate (n=280) 15. I’m comfortable with uncertainty. 3.61 2.84 3.19 4.09 4.37 16. I’m satisfied with my job. 5.55 5.17 5.92 5.07 6.05 17. I’m committed to my organization. 5.94 5.61 6.22 5.51 6.42 18. I’m satisfied with the communication in my organization. 4.08 3.64 4.52 3.48 4.70 19. I identify with my organization’s values. 5.29 4.77 5.62 4.83 5.95 20. The longer I work in this organiza- tion, the more cynical I become. 3.60 4.09 3.11 4.42 2.78 21. I’m satisfied with the communication from my supervisor. 4.63 4.00 5.29 4.11 5.18 22. I’m a highly productive member of my organization. 6.16 6.04 6.06 6.12 6.41 36. Many employees in my organization are cynical. 4.41 4.87 3.82 5.30 3.68 37. My organization is concerned about employee satisfaction. 4.66 3.91 5.47 3.89 5.45 38. Many employees in my organization feel overwhelmed by the degree of change. 4.34 4.53 4.05 4.82 3.99 39. My organization is comfortable with uncertainty. 3.63 3.18 3.89 3.37 4.11 41. Age 39.79 yrs 40.95 yrs 38.40 yrs 40.46 yrs 39.11 yrs 42. Job Tenure 7.00 yrs 6.73 yrs 6.10 yrs 8.45 yrs 6.81 yrs Personal Uncertainty (12 items) 57.19 50.31 51.01 63.39 64.41 Personal Perceptual Unc. 21.80 20.22 20.62 22.99 23.44 Personal Process Unc. 20.19 18.03 17.48 22.81 22.54 Personal Outcome Unc. 15.20 12.06 12.91 17.60 18.43 Work Env. Uncertainty (12 items) 51.41 43.97 57.92 43.71 60.43 Work Env. Perceptual Unc. 18.67 16.24 20.59 16.57 21.45 Work Env. Expressed Unc. 18.45 15.14 21.98 14.56 22.32 Work Env. Outcome Unc. 14.29 12.59 15.35 12.58 16.66 * Items were scored on a 7-point Likert scale (from 1 “Strongly Disagree” to 7 “Strongly Agree”). A score of 4 indicated “No Feeling.” A larger score indicates greater agreement with the statement. Note: ANOVAs for items 15-22 and 36-39 confirmed significant differences (p<.001) across climates.

Authors: Williams, M.. and Clampitt, Phillip.
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9
Table 3
Uncertainty Management Matrix
Mean Score Norms
Item* / Factor
Overall
(n=1046)
Status Quo
Climate
(n=298)
Unsettling
Climate
(n=232)
Stifling
Climate
(n=236)
Dynamic
Climate
(n=280)
15. I’m comfortable with uncertainty.
3.61 2.84 3.19 4.09 4.37
16. I’m satisfied with my job.
5.55 5.17 5.92 5.07 6.05
17. I’m committed to my organization.
5.94 5.61 6.22 5.51 6.42
18. I’m satisfied with the communication
in my organization.
4.08
3.64
4.52
3.48
4.70
19. I identify with my organization’s
values.
5.29
4.77
5.62
4.83
5.95
20. The longer I work in this organiza-
tion, the more cynical I become.
3.60
4.09
3.11
4.42
2.78
21. I’m satisfied with the communication
from my supervisor.
4.63
4.00
5.29
4.11
5.18
22. I’m a highly productive member of my
organization.
6.16
6.04
6.06
6.12
6.41
36. Many employees in my organization
are cynical.
4.41
4.87
3.82
5.30
3.68
37. My organization is concerned about
employee satisfaction.
4.66
3.91
5.47
3.89
5.45
38. Many employees in my organization
feel overwhelmed by the degree of
change.
4.34
4.53
4.05
4.82
3.99
39. My organization is comfortable with
uncertainty.
3.63
3.18
3.89
3.37
4.11
41. Age
39.79 yrs
40.95 yrs
38.40 yrs
40.46 yrs
39.11 yrs
42. Job Tenure
7.00 yrs
6.73 yrs
6.10 yrs
8.45 yrs
6.81 yrs
Personal Uncertainty (12 items)
57.19 50.31 51.01 63.39 64.41
Personal Perceptual Unc.
21.80 20.22 20.62 22.99 23.44
Personal Process Unc.
20.19 18.03 17.48 22.81 22.54
Personal Outcome Unc.
15.20 12.06 12.91 17.60 18.43
Work Env. Uncertainty (12 items)
51.41 43.97 57.92 43.71 60.43
Work Env. Perceptual Unc.
18.67 16.24 20.59 16.57 21.45
Work Env. Expressed Unc.
18.45 15.14 21.98 14.56 22.32
Work Env. Outcome Unc.
14.29 12.59 15.35 12.58 16.66
* Items were scored on a 7-point Likert scale (from 1 “Strongly Disagree” to 7 “Strongly Agree”). A score of 4
indicated “No Feeling.” A larger score indicates greater agreement with the statement.
Note: ANOVAs for items 15-22 and 36-39 confirmed significant differences (p<.001) across climates.


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