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How Employees and Organizations Manage Uncertainty: Norms, Implications, and Future Research
Unformatted Document Text:  16 Section B: The following questions concern your work environment. 23. My organization is always on the lookout for new ideas to address problems. 24. My organization flexibly responds to different situations. 25. In my organization, being unsure about something is a sign of weakness. 26. My organization easily spots changing trends. 27. My organization doesn’t need a detailed plan when working on a project. 28. Even after my organization makes a decision, it will reevaluate the decision when the situation changes. 29. My organization needs to know the specific outcome before starting a project. 30. My organization doesn’t encourage employees to discuss their doubts about a project. 31. When my organization starts a project, it needs to know exactly where the project will end up. 32. My organization actively looks for signs that the situation is changing. 33. My organization doesn’t want employees to admit that they are unsure about something. 34. My organization wants precise plans before starting a job or project. 35. My organization discourages employees from talking about their misgivings. 36. Many employees in my organization are cynical. 37. My organization is concerned about employee satisfaction. 38. Many employees in my organization feel overwhelmed by the degree of change. 39. My organization is comfortable with uncertainty. Scoring Instructions Step 1: Reverse score items 3, 4, 7, 13, 25, 29, 30, 31, 33, 34, and 35 so that 1=7, 2=6, 3=5, 4=4, 5=3, 6=2, and 7=1. Step 2: Sum items 1, 2, 4-11, 13, 14 to get the Personal Uncertainty Score. Step 3: Sum items 23, 25-35 to get the Work Environment Uncertainty Score. Personal Uncertainty Factors: Perceptual Uncertainty – items 2, 6, 8, 10 Process Uncertainty – items 1, 5, 9, 14 Outcome Uncertainty – items 4, 7, 11, 13 Work Environment Uncertainty Factors: Perceptual Uncertainty – items 23, 26, 28, 32 Expressed Uncertainty – items 25, 30, 33, 35 Outcome Uncertainty – items 27, 29, 31, 34

Authors: Williams, M.. and Clampitt, Phillip.
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16
Section B: The following questions concern your work environment.

23. My organization is always on the lookout for new ideas to address problems.
24. My organization flexibly responds to different situations.
25. In my organization, being unsure about something is a sign of weakness.
26. My organization easily spots changing trends.
27. My organization doesn’t need a detailed plan when working on a project.
28. Even after my organization makes a decision, it will reevaluate the decision
when the situation changes.
29. My organization needs to know the specific outcome before starting a project.
30. My organization doesn’t encourage employees to discuss their doubts about a
project.
31. When my organization starts a project, it needs to know exactly where the
project will end up.
32. My organization actively looks for signs that the situation is changing.
33. My organization doesn’t want employees to admit that they are unsure about
something.
34. My organization wants precise plans before starting a job or project.
35. My organization discourages employees from talking about their misgivings.
36. Many employees in my organization are cynical.
37. My organization is concerned about employee satisfaction.
38. Many employees in my organization feel overwhelmed by the degree of change.
39. My organization is comfortable with uncertainty.
Scoring Instructions

Step 1: Reverse score items 3, 4, 7, 13, 25, 29, 30, 31, 33, 34, and 35 so that
1=7, 2=6, 3=5, 4=4, 5=3, 6=2, and 7=1.

Step 2: Sum items 1, 2, 4-11, 13, 14 to get the Personal Uncertainty Score.

Step 3: Sum items 23, 25-35 to get the Work Environment Uncertainty Score.
Personal Uncertainty Factors:
Perceptual Uncertainty – items 2, 6, 8, 10
Process Uncertainty – items 1, 5, 9, 14
Outcome Uncertainty – items 4, 7, 11, 13
Work Environment Uncertainty Factors:
Perceptual Uncertainty – items 23, 26, 28, 32
Expressed Uncertainty – items 25, 30, 33, 35
Outcome Uncertainty – items 27, 29, 31, 34


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