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Redrawing the Boundaries: Conceptualizing Emergency Medicine as a Complex Communication System
Unformatted Document Text:  2 Goffman, Erving (1959). 7KH 3UHVHQWDWLRQ RI 6HOI LQ (YHU\GD\ /LIH Garden City, NJ: Doubleday Hammer, M. (1994). “Re-engineering health care,” +RVSLWDOV DQG +HDOWK 1HWZRUNV, February 5, 1994, pp. 28-38 Kilpatrick, Anne Osborne, Patricia W. Holsclaw (1995). Health Care in the new millennium: Implications for executives and managers. 3XEOLF $GPLQLVWUDWLRQ 4XDUWHUO\, 19(3), pp. 365-380. Mithers, Carol Lynn (2001). “The ER Crisis,” /DGLHV· +RPH -RXUQDO. v. 118, n. 7 (July 2001), pp. 70-79 Murphy, A. & Eisenberg, E. (2002). Lists and stories in Emergency Medicine. Presented at the annual meeting of the International Communication Association, San Diego, California. Peltier, James W., Thomas Boyt, & John Westfall (1999). Using relationship marketing to develop and sustain nurse loyalty: A case of a rural health care institution. -RXUQDO RI +HDOWK DQG +XPDQ 6HUYLFHV $GPLQLVWUDWLRQ, 22(1), pp. 83-104. Schwartz, R. J. (1998). “Computers and the Future of Emergency Medicine.” In American College of Emergency Physicians (1998). 7KH )XWXUH RI (PHUJHQF\ 0HGLFLQH (28-30). Dallas, TX: Author. Shute, Nancy and Mary Brophy Marcus (2001). “Code Blue Crisis in the ER,” 86 1HZV DQG :RUOG 5HSRUW. v. 131, n. 9 (Sept. 10, 2001), pp. 54-61 Smith, Timothy (2002). “Is it time to hang up your spikes? Baby boom athletes,” )RUWXQH v. 145, n. 1 (January 7, 2002), pp. 57-60 Shapiro, Joseph P. (2001). “Nurses are overworked, stressed, and hard to find,” 86 1HZV DQG :RUOG 5HSRUW. v. 130, n. 24 (June 18, 2001), pp. 54 Steinhauer, Jennifer (2000). “Emergency room, to many, remains the doctor’s office,” 7KH 1HZ <RUN 7LPHV. October 25, 2000, p. A1, A20 (Late edition) Tjora, Aksel Hn (2000). “The technological mediation of the nursing-medical boundary,” 6RFLRORJ\ RI +HDOWK DQG ,OOQHVV. v. 22, n. 6, pp. 721-741. U. S. General Accounting Office (2001, July). 1XUVLQJ :RUNIRUFH (PHUJLQJ 1XUVH 6KRUWDJHV 'XH WR 0XOWLSOH )DFWRUV. GAO-01-944. Washington, DC: Author.

Authors: Eisenberg, Eric., Pynes, Joan. and Baglia, Jay.
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background image
2
Goffman, Erving (1959).
7KH 3UHVHQWDWLRQ RI 6HOI LQ (YHU\GD\ /LIH Garden City,
NJ: Doubleday

Hammer, M. (1994). “Re-engineering health care,”
+RVSLWDOV DQG +HDOWK
1HWZRUNV, February 5, 1994, pp. 28-38

Kilpatrick, Anne Osborne, Patricia W. Holsclaw (1995). Health Care in the new
millennium: Implications for executives and managers.
3XEOLF $GPLQLVWUDWLRQ
4XDUWHUO\, 19(3), pp. 365-380.
Mithers, Carol Lynn (2001). “The ER Crisis,”
/DGLHV· +RPH -RXUQDO. v. 118, n. 7
(July 2001), pp. 70-79

Murphy, A. & Eisenberg, E. (2002). Lists and stories in Emergency Medicine.
Presented at the annual meeting of the International Communication
Association, San Diego, California.
Peltier, James W., Thomas Boyt, & John Westfall (1999). Using relationship
marketing to develop and sustain nurse loyalty: A case of a rural health care
institution.
-RXUQDO RI +HDOWK DQG +XPDQ 6HUYLFHV $GPLQLVWUDWLRQ, 22(1), pp.
83-104.

Schwartz, R. J. (1998). “Computers and the Future of Emergency Medicine.” In
American College of Emergency Physicians (1998).
7KH )XWXUH RI (PHUJHQF\
0HGLFLQH (28-30). Dallas, TX: Author.
Shute, Nancy and Mary Brophy Marcus (2001). “Code Blue Crisis in the ER,”
86 1HZV DQG :RUOG 5HSRUW. v. 131, n. 9 (Sept. 10, 2001), pp. 54-61
Smith, Timothy (2002). “Is it time to hang up your spikes? Baby boom athletes,”
)RUWXQH v. 145, n. 1 (January 7, 2002), pp. 57-60

Shapiro, Joseph P. (2001). “Nurses are overworked, stressed, and hard to find,”
86 1HZV DQG :RUOG 5HSRUW. v. 130, n. 24 (June 18, 2001), pp. 54
Steinhauer, Jennifer (2000). “Emergency room, to many, remains the doctor’s
office,”
7KH 1HZ <RUN 7LPHV. October 25, 2000, p. A1, A20 (Late edition)
Tjora, Aksel Hn (2000). “The technological mediation of the nursing-medical
boundary,”
6RFLRORJ\ RI +HDOWK DQG ,OOQHVV. v. 22, n. 6, pp. 721-741.

U. S. General Accounting Office (2001, July).
1XUVLQJ :RUNIRUFH (PHUJLQJ
1XUVH 6KRUWDJHV 'XH WR 0XOWLSOH )DFWRUV. GAO-01-944. Washington, DC:
Author.


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