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A Comparison of Organizational Conflict Management Strategies Between Americans and Koreans
Unformatted Document Text:  Conflict Management Strategies 2 Abstract This study investigated how the conflict management strategies (non-confrontation, control, and solution) were influenced by culture (Korean and American), by work relationship (superior, colleague, and subordinate), and by tenure (1-7 years and 7+years). The answers of 501 participants (Korean N = 240; American N = 261) on the Organizational Communication Conflict Instrument (OCCI) of Putnam and Wilson (1982) were analyzed. Both Koreans and Americans use the solution strategy most frequently in their conflict situations, followed by the control strategy. They least use the non-confrontation strategy. Americans use the solution strategy more frequently than Koreans, while Koreans use the control strategy more frequently than Americans. Americans more frequently use the solution strategy with a colleague and a subordinate than with a superior, and less frequently use a control strategy with a superior than with a subordinate and a colleague. Koreans more frequently use the solution strategy with a colleague and a subordinate than with a superior, and more frequently use a control strategy with a subordinate than with a superior and a colleague. As the tenure of Korean participants increases, the use of the control strategy also increases. As the tenure of American participants increases, on the contrary, the use of the control strategy decreases. The findings are discussed.

Authors: Song, Yong-Jin.
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Conflict Management Strategies 2
Abstract
This study investigated how the conflict management strategies (non-confrontation, control, and
solution) were influenced by culture (Korean and American), by work relationship (superior,
colleague, and subordinate), and by tenure (1-7 years and 7+years). The answers of 501
participants (Korean N = 240; American N = 261) on the Organizational Communication
Conflict Instrument (OCCI) of Putnam and Wilson (1982) were analyzed. Both Koreans and
Americans use the solution strategy most frequently in their conflict situations, followed by the
control strategy. They least use the non-confrontation strategy. Americans use the solution
strategy more frequently than Koreans, while Koreans use the control strategy more frequently
than Americans. Americans more frequently use the solution strategy with a colleague and a
subordinate than with a superior, and less frequently use a control strategy with a superior than
with a subordinate and a colleague. Koreans more frequently use the solution strategy with a
colleague and a subordinate than with a superior, and more frequently use a control strategy with
a subordinate than with a superior and a colleague. As the tenure of Korean participants increases,
the use of the control strategy also increases. As the tenure of American participants increases, on
the contrary, the use of the control strategy decreases. The findings are discussed.


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