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A Comparison of Organizational Conflict Management Strategies Between Americans and Koreans
Unformatted Document Text:  Conflict Management Strategies 20 increased. As the tenure of American participants increased, on the contrary, the use of the control strategy decreased. Discussion Both Koreans and Americans use the solution strategy most frequently in their organizational communication conflict situations, followed by the control strategy. They least use the non-confrontation strategy. Koreans and Americans are identical in the order of their use of the strategies. The non-confrontation strategy is not preferred in Korea. This is contrary to the expectation for a country in the collectivist culture. The order of the three strategies corresponds to the order of Song’s (2003) findings. Song’s (2003) research was conducted more recently than Lee and Rogan’s (1991). Probably, Korean society has changed over 10 or more years. More modernization (or westernization or Americanization) of Korean society might have occurred for the past decade. At least, it seems to be reasonable to say that Korean organizational culture has changed to that is similar to the culture of American organizations. Americans who work with Koreans in an organization can expect, based on this research, that Koreans will most prefer the solution strategy and least prefer the non-confrontation strategy in a conflict situation just like they do. It will be interesting to see if Koreans have also changed their conflict management strategies/styles in the “interpersonal” situations, e.g., a conflict between friends, roommates, or spouses, or between father and son because Koreans in interpersonal situations, where power difference is less obviously structured, might exhibit the characteristics of the collectivist culture. Thus, a comparative research is called for on Koreans’ choices of conflict management

Authors: Song, Yong-Jin.
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Conflict Management Strategies 20
increased. As the tenure of American participants increased, on the contrary, the use of the
control strategy decreased.
Discussion
Both Koreans and Americans use the solution strategy most frequently in their
organizational communication conflict situations, followed by the control strategy. They least use
the non-confrontation strategy. Koreans and Americans are identical in the order of their use of
the strategies. The non-confrontation strategy is not preferred in Korea. This is contrary to the
expectation for a country in the collectivist culture. The order of the three strategies corresponds
to the order of Song’s (2003) findings. Song’s (2003) research was conducted more recently than
Lee and Rogan’s (1991). Probably, Korean society has changed over 10 or more years. More
modernization (or westernization or Americanization) of Korean society might have occurred for
the past decade. At least, it seems to be reasonable to say that Korean organizational culture has
changed to that is similar to the culture of American organizations. Americans who work with
Koreans in an organization can expect, based on this research, that Koreans will most prefer the
solution strategy and least prefer the non-confrontation strategy in a conflict situation just like
they do.
It will be interesting to see if Koreans have also changed their conflict management
strategies/styles in the “interpersonal” situations, e.g., a conflict between friends, roommates, or
spouses, or between father and son because Koreans in interpersonal situations, where power
difference is less obviously structured, might exhibit the characteristics of the collectivist culture.
Thus, a comparative research is called for on Koreans’ choices of conflict management


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