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African-American and White Perceptions of Police Services: The Impact of Diversity on Citizen Attitudes Toward Police Services

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Abstract:

Part of new public management focuses on the importance of customer service and customer satisfaction. This paper reports and analyzes the results of a citizen satisfaction survey in a small non-metropolitan southern city. We ask the question why would African-Americans in a small southern city indicate higher levels of service satisfaction with city police services than their white counterparts? The existing literature on political alienation suggests the results should be the opposite, African American citizens should show high levels of dissatisfaction from and alienation with police officials. However, the results of a community services satisfaction survey conducted in a small non-metropolitan southern city in the spring of 2006 point to high levels of satisfaction. This proposed paper revisits the relationship between race and citizen satisfaction with local government police services.

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polic (197), servic (79), satisfact (72), american (70), african (70), variabl (61), communiti (57), starkvill (56), neighborhood (55), crime (49), citizen (44), survey (41), satisfi (35), report (34), relationship (33), age (32), also (30), measur (29), like (29), respond (27), level (27),
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Association:
Name: Southern Political Science Association
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http://www.spsa.net


Citation:
URL: http://citation.allacademic.com/meta/p143799_index.html
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MLA Citation:

Holmes, Erin. and Goodman, Doug. "African-American and White Perceptions of Police Services: The Impact of Diversity on Citizen Attitudes Toward Police Services" Paper presented at the annual meeting of the Southern Political Science Association, Hotel InterContinental, New Orleans, LA, Jan 03, 2007 <Not Available>. 2013-12-16 <http://citation.allacademic.com/meta/p143799_index.html>

APA Citation:

Holmes, E. J. and Goodman, D. , 2007-01-03 "African-American and White Perceptions of Police Services: The Impact of Diversity on Citizen Attitudes Toward Police Services" Paper presented at the annual meeting of the Southern Political Science Association, Hotel InterContinental, New Orleans, LA Online <PDF>. 2013-12-16 from http://citation.allacademic.com/meta/p143799_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Part of new public management focuses on the importance of customer service and customer satisfaction. This paper reports and analyzes the results of a citizen satisfaction survey in a small non-metropolitan southern city. We ask the question why would African-Americans in a small southern city indicate higher levels of service satisfaction with city police services than their white counterparts? The existing literature on political alienation suggests the results should be the opposite, African American citizens should show high levels of dissatisfaction from and alienation with police officials. However, the results of a community services satisfaction survey conducted in a small non-metropolitan southern city in the spring of 2006 point to high levels of satisfaction. This proposed paper revisits the relationship between race and citizen satisfaction with local government police services.

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Document Type: PDF
Page count: 29
Word count: 6961
Text sample:
African-American and White Perception of Police Services: The Impact of Diversity on Citizen Attitudes Toward Police Services Erin J. Holmes Ph.D. Student Mississippi State University Department of Political Science and Public Administration 105 Bowen Hall PO Box PC Mississippi State MS 39762 And Doug Goodman Ph.D. Assistant Professor Mississippi State University Department of Political Science and Public Administration PO Box PC 105 Bowen Hall Mississippi State MS 39762 662-325-7856 dg114@msstate.edu Prepared for presentation at the Southern Political Science Association
at night .446 .221** Crime is a problem in -1.201 .202*** Starkville Called police -1.467 .793* Satisfaction with police .323 .136** services Personal Characteristics Female -.020 .409 African American .049 .495 Age -.029 .014** College graduate -.745 .405* Constant 15.224 1.970*** Adjusted R2 .395 N 204 *p<.10; **p<.05; ***p<.01


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Community-Oriented Policing to Reduce Crime, Disorder, and Fear and Increase Legitimacy and Citizen Satisfaction in Neighborhoods: A Systematic Review


 
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