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To Smile or Not to Smile :): Defining the Effects of Emoticons on Relational Outcomes

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Abstract:

Emoticons are utilized to communicate facial expressions or body gestures when expressing opinions/attitudes or moods/emotions online. Although there is a growing use of emoticons, very little research has been conducted on emoticons’ effects on relational outcomes in CMC. This study examines the effects of “smiley emoticons” on various relational outcomes, including, liking, metaperceived liking, immediacy/affection, similarity/depth, and uncertainty reduction. This study also tests the effects of emotions on the perceived credibility of the sender and the message. The results indicate that, in many cases, emoticons have a significant effect on developing favorable relational outcomes. It also examines the impact of emoticons on two different types of settings (task-oriented vs. socio-emotional contexts) to see whether there is an interaction effect. Specific results can be found in the discussion.

Most Common Document Word Stems:

emoticon (227), e (99), mail (98), use (95), e-mail (94), sender (83), messag (70), context (63), particip (58), signific (57), like (57), 2 (54), cmc (50), p (50), emot (40), credibl (36), effect (36), orient (36), studi (35), task (35), result (34),

Author's Keywords:

Emoticon, Comupter-Mediated-Communication, Relational outcomes
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Association:
Name: International Communication Association
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http://www.icahdq.org


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URL: http://citation.allacademic.com/meta/p169395_index.html
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MLA Citation:

Yoo, Jina. "To Smile or Not to Smile :): Defining the Effects of Emoticons on Relational Outcomes" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA, May 24, 2007 <Not Available>. 2013-12-15 <http://citation.allacademic.com/meta/p169395_index.html>

APA Citation:

Yoo, J. H. , 2007-05-24 "To Smile or Not to Smile :): Defining the Effects of Emoticons on Relational Outcomes" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA Online <PDF>. 2013-12-15 from http://citation.allacademic.com/meta/p169395_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Emoticons are utilized to communicate facial expressions or body gestures when expressing opinions/attitudes or moods/emotions online. Although there is a growing use of emoticons, very little research has been conducted on emoticons’ effects on relational outcomes in CMC. This study examines the effects of “smiley emoticons” on various relational outcomes, including, liking, metaperceived liking, immediacy/affection, similarity/depth, and uncertainty reduction. This study also tests the effects of emotions on the perceived credibility of the sender and the message. The results indicate that, in many cases, emoticons have a significant effect on developing favorable relational outcomes. It also examines the impact of emoticons on two different types of settings (task-oriented vs. socio-emotional contexts) to see whether there is an interaction effect. Specific results can be found in the discussion.

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