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Using Case Studies to Connect with the Adult Learner in UG and GR Public Administration Programs
Unformatted Document Text:  Using Case Studies Introduction The changes in public administration and public policy offer educational, nonprofit and for-profit sectors opportunities. People without bachelors and masters degrees in these sectors need education more than ever, especially with a fast paced information revolution, globalization and an increased need to bring ethics back to public service. Integrity, social justice and social equity are rising in value. This translates into more working people returning to school. Today, government administrators who know how to do strategic planning, incorporate ethics into everyday public service, and do more with less and or restore government employment to a respected state of public service have a premium to offer. Customer service is no longer a business value but also one for the government and nonprofit sectors. Education can offer an added value to government. An educated government workforce supports the quality revolution going on in e very sector of society. The value of customer service is one performance measure that has not always been in the forefront in public administration. Now is the time to reflect on the sector best positioned to respond to multiple changes. In the current environment, it is paramount that public sector employees and leaders are prepared to tackle such issues. Not only does this require the proper theoretical and research background, but also practice-based knowledge and skills. Thus, some of this responsibility falls on public affairs/administration undergraduate and graduate faculty. Some responsibilities falls on practitioners who are referred to as in-service learners. They are in-service if learning is experiential and also if it is in a degree based program. If institutions of higher education do not transform themselves to accommodate the growing needs for education and training, especially for adults already working in either the public or nonprofit sectors, these needs would likely be met in-house through corporate-like 2

Authors: Sussman, Stephen.
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Using Case Studies
Introduction
The changes in public administration and public policy offer educational, nonprofit and for-profit
sectors opportunities. People without bachelors and masters degrees in these sectors need
education more than ever, especially with a fast paced information revolution, globalization and
an increased need to bring ethics back to public service. Integrity, social justice and social equity
are rising in value. This translates into more working people returning to school. Today,
government administrators who know how to do strategic planning, incorporate ethics into
everyday public service, and do more with less and or restore government employment to a
respected state of public service have a premium to offer. Customer service is no longer a
business value but also one for the government and nonprofit sectors. Education can offer an
added value to government. An educated government workforce supports the quality revolution
going on in e very sector of society. The value of customer service is one performance measure
that has not always been in the forefront in public administration. Now is the time to reflect on
the sector best positioned to respond to multiple changes. In the current environment, it is
paramount that public sector employees and leaders are prepared to tackle such issues. Not only
does this require the proper theoretical and research background, but also practice-based
knowledge and skills. Thus, some of this responsibility falls on public affairs/administration
undergraduate and graduate faculty. Some responsibilities falls on practitioners who are referred
to as in-service learners. They are in-service if learning is experiential and also if it is in a degree
based program. If institutions of higher education do not transform themselves to accommodate
the growing needs for education and training, especially for adults already working in either the
public or nonprofit sectors, these needs would likely be met in-house through corporate-like
2


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