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Business Students’ Perspective on Customer in Education

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Abstract:

This article analyzes the business students’ perspective on customer in education. Based on a literature review and a field research the main reason behind the research is to investigate whether business education is successful at instilling a sense of social and societal responsibility in business students (undergraduate and MBA executives). Results suggest that the respondents do not present a comprehensive knowledge of societal principles that should underlie the marketing approach in the educational sector. There is a need to educate students towards this perspective reinforcing or introducing social and societal principles to promote a more sustainable learning and responsible behaviors.

Most Common Document Word Stems:

student (130), educ (122), custom (107), market (54), societ (41), undergradu (37), busi (35), societi (32), perspect (29), servic (29), term (28), satisfact (25), long (25), orient (24), product (24), profession (24), school (23), manag (23), 1 (23), univers (22), emba (21),

Author's Keywords:

business students, education, societal marketing
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Association:
Name: BALAS Annual Conference
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http://http://www.balas.org/


Citation:
URL: http://citation.allacademic.com/meta/p296144_index.html
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MLA Citation:

Ikeda, Ana., Veludo-de-Oliveira, Tânia. and Campomar, Marcos. "Business Students’ Perspective on Customer in Education" Paper presented at the annual meeting of the BALAS Annual Conference, ITESM, Guadalajara, Mexico, Apr 01, 2009 <Not Available>. 2013-05-05 <http://citation.allacademic.com/meta/p296144_index.html>

APA Citation:

Ikeda, A. A., Veludo-de-Oliveira, T. M. and Campomar, M. C. , 2009-04-01 "Business Students’ Perspective on Customer in Education" Paper presented at the annual meeting of the BALAS Annual Conference, ITESM, Guadalajara, Mexico Online <PDF>. 2013-05-05 from http://citation.allacademic.com/meta/p296144_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: This article analyzes the business students’ perspective on customer in education. Based on a literature review and a field research the main reason behind the research is to investigate whether business education is successful at instilling a sense of social and societal responsibility in business students (undergraduate and MBA executives). Results suggest that the respondents do not present a comprehensive knowledge of societal principles that should underlie the marketing approach in the educational sector. There is a need to educate students towards this perspective reinforcing or introducing social and societal principles to promote a more sustainable learning and responsible behaviors.

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