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“You Can Trust Me,” “I Can Trust You”: Linguistic Accommodation and Trust in Text-Based CMC

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Abstract:

This paper examines how different forms of linguistic accommodation relate to the establishment of trust in a text-chat environment. Sixty-two pairs participated in an iterative social dilemma investment game and periodically communicated via Instant Messenger (IM). Novel automated and manual analysis techniques identify linguistic accommodation at verbatim and semantic levels. Our results contribute to the trust and computer-mediated communication literatures: “Good” accommodation (linguistic mimicry, similarity in use of positive and task-related words) is associated with high levels of interpersonal trust while “bad” accommodation (e.g. similarity in use of negative words) is associated with low levels of interpersonal trust.

Most Common Document Word Stems:

speaker (117), word (114), use (98), trust (94), pair (89), defect (88), accommod (82), similar (62), b (55), cmc (48), high (47), low (47), mimicri (46), level (42), linguist (41), categori (37), communic (31), text (31), partner (26), emot (26), invest (26),

Author's Keywords:

communication accommodation theory, language, trust, computer-mediated communication
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Association:
Name: International Communication Association
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http://www.icahdq.org


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URL: http://citation.allacademic.com/meta/p301043_index.html
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MLA Citation:

Scissors, Lauren., Gill, Alastair. and Gergle, Darren. "“You Can Trust Me,” “I Can Trust You”: Linguistic Accommodation and Trust in Text-Based CMC" Paper presented at the annual meeting of the International Communication Association, Marriott, Chicago, IL, May 20, 2009 <Not Available>. 2017-09-11 <http://citation.allacademic.com/meta/p301043_index.html>

APA Citation:

Scissors, L. , Gill, A. and Gergle, D. R. , 2009-05-20 "“You Can Trust Me,” “I Can Trust You”: Linguistic Accommodation and Trust in Text-Based CMC" Paper presented at the annual meeting of the International Communication Association, Marriott, Chicago, IL Online <APPLICATION/PDF>. 2017-09-11 from http://citation.allacademic.com/meta/p301043_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: This paper examines how different forms of linguistic accommodation relate to the establishment of trust in a text-chat environment. Sixty-two pairs participated in an iterative social dilemma investment game and periodically communicated via Instant Messenger (IM). Novel automated and manual analysis techniques identify linguistic accommodation at verbatim and semantic levels. Our results contribute to the trust and computer-mediated communication literatures: “Good” accommodation (linguistic mimicry, similarity in use of positive and task-related words) is associated with high levels of interpersonal trust while “bad” accommodation (e.g. similarity in use of negative words) is associated with low levels of interpersonal trust.


Similar Titles:
HALI Project: children’s outcomes on word and text level skills in relation to instructional focus

When Communication Accommodation Backfires: Interpersonal Effects of Social Power and Linguistic Style Accommodation in Computer-Mediated-Communication


 
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