Citation

The Psychology of Security: 360 Degree Security: Lessons in Contemporary Contract Security

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Abstract:

In an age when intelligence and information is at a paramount, Contract Security is changing and adapting antiquated programs and protocols into multifaceted and complex models. One specific model is 360 Degree Security; the meshing of customer service and security to create a synergy of information and awareness. The age of the intimidating, introverted officer who relied on physical size and demeanor to deter crime is over. Knowing clients, customers, contractors and even visitors names, work habits and family history are all imperative tools for the contemporary security officer. Having this critical information allows the officer to know when something is wrong with an individual before something happens. It allows the officers and the security program to become proactive instead of reactive; in a reactive environment the damage is already done before the security response. 360 Degree Security integrates cutting edge security training, a world class customer service program and a very selective hiring process. These three principles are the new foundation for Contract Security and while not always visible to the user, offer higher levels of not only security but customer service. The security officer has grown into a Security Ambassador.
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Association:
Name: ASC Annual Meeting
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http://www.asc41.com


Citation:
URL: http://citation.allacademic.com/meta/p373676_index.html
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MLA Citation:

Behm, Trystan. "The Psychology of Security: 360 Degree Security: Lessons in Contemporary Contract Security" Paper presented at the annual meeting of the ASC Annual Meeting, Philadelphia Marriott Downtown, Philadelphia, PA, <Not Available>. 2014-11-28 <http://citation.allacademic.com/meta/p373676_index.html>

APA Citation:

Behm, T. "The Psychology of Security: 360 Degree Security: Lessons in Contemporary Contract Security" Paper presented at the annual meeting of the ASC Annual Meeting, Philadelphia Marriott Downtown, Philadelphia, PA <Not Available>. 2014-11-28 from http://citation.allacademic.com/meta/p373676_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: In an age when intelligence and information is at a paramount, Contract Security is changing and adapting antiquated programs and protocols into multifaceted and complex models. One specific model is 360 Degree Security; the meshing of customer service and security to create a synergy of information and awareness. The age of the intimidating, introverted officer who relied on physical size and demeanor to deter crime is over. Knowing clients, customers, contractors and even visitors names, work habits and family history are all imperative tools for the contemporary security officer. Having this critical information allows the officer to know when something is wrong with an individual before something happens. It allows the officers and the security program to become proactive instead of reactive; in a reactive environment the damage is already done before the security response. 360 Degree Security integrates cutting edge security training, a world class customer service program and a very selective hiring process. These three principles are the new foundation for Contract Security and while not always visible to the user, offer higher levels of not only security but customer service. The security officer has grown into a Security Ambassador.


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