Citation

Government Performance and Government Reputation: The Case of Spanish Local Governments

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Abstract:

The performance of public organizations is one of the key topics in public administration research and practice (Walker and Boyne 200). Putting communication at the centre of this topic leads to questions like the following: do citizens have a negative perception of government because its services do not work properly, or do citizens evaluate government administration and their performance in a negative way because their image of government in general is a negative one?
This paper tries to analyze the role of communication in building reputation looking, particularly, at how citizens judge performance of local governments. Based upon Van de Walle and Bouckaert’s (2001) typology of models for the analysis of citizens evaluations of government performance, and using as dependent variable ‘citizens overall evaluation of local government performance’ (9000 people from the 78 largest Spanish cities were surveyed), this paper explores what influences people’s judgements of their local government. Independent variables include, apart from socio-demographic data, assessments of citizens on public authorities and their performance on different public policies. Upon results, this paper also attempts to draw on conclusions for better communicating local governments.
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Name: International Communication Association
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http://www.icahdq.org


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URL: http://citation.allacademic.com/meta/p488019_index.html
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MLA Citation:

Garcia Gurrionero, Mario., Sánchez, María., Canel, Maria Jose. and Sanders, Karen. "Government Performance and Government Reputation: The Case of Spanish Local Governments" Paper presented at the annual meeting of the International Communication Association, TBA, Boston, MA, <Not Available>. 2014-11-26 <http://citation.allacademic.com/meta/p488019_index.html>

APA Citation:

Garcia Gurrionero, M. , Sánchez, M. , Canel, M. and Sanders, K. "Government Performance and Government Reputation: The Case of Spanish Local Governments" Paper presented at the annual meeting of the International Communication Association, TBA, Boston, MA <Not Available>. 2014-11-26 from http://citation.allacademic.com/meta/p488019_index.html

Publication Type: Session Paper
Abstract: The performance of public organizations is one of the key topics in public administration research and practice (Walker and Boyne 200). Putting communication at the centre of this topic leads to questions like the following: do citizens have a negative perception of government because its services do not work properly, or do citizens evaluate government administration and their performance in a negative way because their image of government in general is a negative one?
This paper tries to analyze the role of communication in building reputation looking, particularly, at how citizens judge performance of local governments. Based upon Van de Walle and Bouckaert’s (2001) typology of models for the analysis of citizens evaluations of government performance, and using as dependent variable ‘citizens overall evaluation of local government performance’ (9000 people from the 78 largest Spanish cities were surveyed), this paper explores what influences people’s judgements of their local government. Independent variables include, apart from socio-demographic data, assessments of citizens on public authorities and their performance on different public policies. Upon results, this paper also attempts to draw on conclusions for better communicating local governments.


Similar Titles:
The Role of Government Communication in the Reputation of a City: Communicating Spanish Local Governments

‘Government Reputation’ as an Intangible Value for Public Institutions: Communicating Spanish Local Governments

The Big Question for Performance Management: Empirical Evidence on Performance Information Used Among Local Government Officials


 
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