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How a Public Evaluate an Organization’s Official Statement to pursue Organizational Transparency: An Impact of Organizational Claims to Truth on the Public’s Perception of Credibility toward the Content
Unformatted Document Text:  Running head: How a Public Evaluate an Organization’s Official Statement to pursue Organizational Transparency 25 References Allen, D. S. (2008). The trouble with transparency: The challenge of doing journalism ethics in a surveillance society. Journalism Studies, 9(3), 323-340. Allen, M.W., & Caillouet, R.H. (1994). Legitimate endeavors: Impression management strategies used by an organization in crisis. Communication Monographs, 61(1), 44–62. Avery, E. (2010). The role of source and the factors audiences rely on in evaluating credibility of health information, Public Relations Review, 36(1), 81-83. Avery, E.J., Lariscy, R.W., Kim, S., & Hocke, T. (2010). A quantitative review of crisis communication research in public relations from 1991 to 2009. Public Relations Review, 36(2), 190-192. Bishop, B. (2003, Fall). When truth isn’t enough: Authenticity in public relations. The Strategist, 22–25. Brubaker, P., & Haigh, M.M. (2010). Examining how image restoration strategy impacts perceptions of corporate social responsibility, organization-public relationships, and source credibility. Corporate Communications: An International Journal, 15(4), 453-468. Bruning, S. D., & Ledingham, J. A. (Eds.). (2000). Organization and key public relationships: Testing the influence of the relationship dimensions in a business-to-business context. In J.A. Ledingham & S. D. Bruning (Eds.), Public relations as relationship management (pp.159–173). Mahwah, NJ: Lawrence Erlbaum Associates. Coombs, W.T. (1995). Choosing the right words: The development of guidelines for the selection of the ―appropriate‖ crisis-response strategies. Management Communication, 8(4), 447–476. Coombs, W. T. (1999). Ongoing crisis communication: Planning, managing and responding. Thousand Oaks, CA: Sage. Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10, 163-176. Coombs, W.T., & Holladay, S.J. (1996). Communication and Attributions in a Crisis: An Experimental Study of Crisis Communication. Journal of Public Relations Research, 8(4), 279–295. Coombs, W.T., & Holladay, S.J. (2008). Comparing apology to equivalent crisis response strategies: Clarifying apology’s role and value in crisis communication. Public Relations Review, 34(3), 252-257. Coombs, W.T., & Holladay, S.J. (2009). Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions. Public Relations Review, 35(1), 1-6. Craft, S., & Heim, K. (2009). Transparency in Journalism: Meanings, Merits, and Risks. In L.Wilkins & C. G. Christians (Eds.), The Handbook of Mass Media Ethics (pp. 217-228). New York: Routledge. Flanagin, A.J., & Metzger, M.J. (2007).The role of site features, user attributes, and information verification behaviors on the perceived credibility of web-based information, New Media Society, 9(2), 319-342. Gonzalez-Herrero, A. & Smith, S. (2008). Crisis communications management on the web: how internet-based technologies are changing the way public relations professionals handle business crises. Journal of Contingencies and Crisis Management, 16(3), 143-153.

Authors: Kim, Bo Kyung. and Hong, Seoyeon.
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background image
Running head: How a Public Evaluate an Organization’s Official Statement to pursue 
Organizational Transparency 
Allen, D. S. (2008). The trouble with transparency: The challenge of doing journalism ethics in a 
surveillance society. Journalism Studies, 9(3), 323-340. 
Allen, M.W., & Caillouet, R.H. (1994). Legitimate endeavors: Impression management 
strategies used by an organization in crisis. Communication Monographs, 61(1), 44–62. 
Avery, E. (2010). The role of source and the factors audiences rely on in evaluating credibility of 
health information, Public Relations Review, 36(1), 81-83. 
Avery, E.J., Lariscy, R.W., Kim, S., & Hocke, T. (2010). A quantitative review of crisis 
communication research in public relations from 1991 to 2009. Public Relations Review, 
(2), 190-192.  
Bishop, B. (2003, Fall). When truth isn’t enough: Authenticity in public relations. The Strategist, 
Brubaker, P., & Haigh, M.M. (2010). Examining how image restoration strategy impacts 
perceptions of corporate social responsibility, organization-public relationships, and 
source credibility. Corporate Communications: An International Journal, 15(4), 453-468.  
Bruning, S. D., & Ledingham, J. A. (Eds.). (2000). Organization and key public relationships: 
Testing the influence of the relationship dimensions in a business-to-business context. In 
J.A. Ledingham & S. D. Bruning (Eds.), Public relations as relationship management 
(pp.159–173). Mahwah, NJ: Lawrence Erlbaum Associates. 
Coombs, W.T. (1995). Choosing the right words: The development of guidelines for the 
selection of the ―appropriate‖ crisis-response strategies. Management Communication, 
(4), 447–476.  
Coombs, W. T. (1999). Ongoing crisis communication: Planning, managing and responding. 
Thousand Oaks, CA: Sage. 
Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and 
application of situational crisis communication theory. Corporate Reputation Review10
Coombs, W.T., & Holladay, S.J. (1996). Communication and Attributions in a Crisis: An 
Experimental Study of Crisis Communication. Journal of Public Relations Research, 8(4), 
Coombs, W.T., & Holladay, S.J. (2008). Comparing apology to equivalent crisis response 
strategies: Clarifying apology’s role and value in crisis communication. Public Relations 
Review, 34
(3), 252-257.  
Coombs, W.T., & Holladay, S.J. (2009). Further explorations of post-crisis communication: 
Effects of media and response strategies on perceptions and intentions. Public Relations 
Review, 35
(1), 1-6.  
Craft, S., & Heim, K. (2009). Transparency in Journalism: Meanings, Merits, and Risks. In 
L.Wilkins & C. G. Christians (Eds.), The Handbook of Mass Media Ethics (pp. 217-228). 
New York: Routledge. 
Flanagin, A.J., & Metzger, M.J. (2007).The role of site features, user attributes, and information 
verification behaviors on the perceived credibility of web-based information, New Media 
Society, 9
(2), 319-342. 
Gonzalez-Herrero, A. & Smith, S. (2008). Crisis communications management on the web: how 
internet-based technologies are changing the way public relations professionals handle 
business crises. Journal of Contingencies and Crisis Management, 16(3), 143-153. 

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