Citation

Understanding Publics’ Perception and Behaviors in Crisis Communication: Effects of Crisis News Framing and Publics’ Acquisition, Selection, and Transmission of Information in Crisis Situations

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Abstract:

The purpose of this study is to better understand publics’ perception and communicative behaviors in crisis communication. Crisis communication research has focused on the relationship between crisis news framing (crisis type) and crisis responsibility rather than actual outcomes such as reputation and behavioral intentions. Moreover, the extant research has overlooked different publics’ communicative behaviors, influencing the crisis outcomes. To fill the gap, this study conducted an online experiment with 1,113. This study found the direct and negative effects of crisis news framing (preventable crisis news framing) on crisis outcomes. Applying Situational Theory of Problem Solving (STOPS) to crisis communication, the results revealed that communicative actions (information attending, forwarding, and seeking) are positively associated with reputation and behavioral intentions. Theoretical and practical implications for future research and practices are discussed.

Most Common Document Word Stems:

pproach (1), hey ar (1), ngage (1), orman (1), hroni (1), he informatio (1), (1), ostl (1), 009, p (1), mmediat (1), ccurate informatio (1), ncertaint (1), pdates availabl (1), dditiona (1), 37) (1), nstance (1), 30) (1), ccessible (1), uccessfull (1), este (1), urther informatio (1),
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Association:
Name: International Communication Association 65th Annual Conference
URL:
http://www.icahdq.org


Citation:
URL: http://citation.allacademic.com/meta/p983734_index.html
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MLA Citation:

Kim, Young. "Understanding Publics’ Perception and Behaviors in Crisis Communication: Effects of Crisis News Framing and Publics’ Acquisition, Selection, and Transmission of Information in Crisis Situations" Paper presented at the annual meeting of the International Communication Association 65th Annual Conference, Caribe Hilton, San Juan, Puerto Rico, May 21, 2015 <Not Available>. 2018-02-13 <http://citation.allacademic.com/meta/p983734_index.html>

APA Citation:

Kim, Y. , 2015-05-21 "Understanding Publics’ Perception and Behaviors in Crisis Communication: Effects of Crisis News Framing and Publics’ Acquisition, Selection, and Transmission of Information in Crisis Situations" Paper presented at the annual meeting of the International Communication Association 65th Annual Conference, Caribe Hilton, San Juan, Puerto Rico Online <APPLICATION/PDF>. 2018-02-13 from http://citation.allacademic.com/meta/p983734_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: The purpose of this study is to better understand publics’ perception and communicative behaviors in crisis communication. Crisis communication research has focused on the relationship between crisis news framing (crisis type) and crisis responsibility rather than actual outcomes such as reputation and behavioral intentions. Moreover, the extant research has overlooked different publics’ communicative behaviors, influencing the crisis outcomes. To fill the gap, this study conducted an online experiment with 1,113. This study found the direct and negative effects of crisis news framing (preventable crisis news framing) on crisis outcomes. Applying Situational Theory of Problem Solving (STOPS) to crisis communication, the results revealed that communicative actions (information attending, forwarding, and seeking) are positively associated with reputation and behavioral intentions. Theoretical and practical implications for future research and practices are discussed.


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