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2017 - DSI Annual Meeting Pages: unavailable || Words: unavailable || 
1. Yildiz, Hakan. "Planning for Equipment Rental and the Traveling Equipment Problem" Paper presented at the annual meeting of the DSI Annual Meeting, Washington Hilton, Washington DC, Nov 18, 2017 Online <APPLICATION/PDF>. 2020-02-18 <>
Publication Type: Abstract
Review Method: Peer Reviewed
Abstract: We study a business model that provides services using its equipment, which are stored in a network of warehouses. The planning process is quite complicated as it involves managing thousands of pieces of modular equipment among warehouses and events, such as concerts and sports games.

2009 - SASE Annual Conference Pages: 34 pages || Words: 15963 words || 
2. Ughetto, Pascal. "Work at the Age of Procedures in the Service Economy. Contractualized Service Quality in Social Housing, Equipments and the Room for Work" Paper presented at the annual meeting of the SASE Annual Conference, Sciences Po, Paris, France, Jul 16, 2009 Online <APPLICATION/PDF>. 2020-02-18 <>
Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: While some commentators advocate for a knowledge economy, investments in collective learning and other long-term views, financial governance and the intensification of competition put converse pressure on firms. This context appears detrimental to work which, even though discourses can celebrate its contribution to performance, is often griped by managers as a factor of cost and a source of resistance. Procedures embrace work more and more, constituting efforts to align workers’ behaviours with managerial projects.
Service rendered to clients and the guaranteed quality are immersed in such contradictions. Often analyzed as constraining work, they are also an opportunity to examine how productive organizations are tempted to contain work and give priority to controlled responses to productive problems (automatisms) but also calling for work and its property of interpreting and intervening when technologies or automatisms fail.
In the social housing sector, most operators now exhibit ‘service quality’ policies with standardized responses to regular problems. But popular districts, with their frequent damages to settings, represent an unsettling terrain for these automatic ‘response avenues’. How do local staff, and particularly janitors, do with such environments and with automatisms? The extent to which the latter manage to tackle damages and succeed more or less is not due to the sole action of equipments or procedures, nor conversely to ‘pure’ work. For example, computerized claims processing acts for janitors as machines of empowerment but, at the same time, automatisms are enacted through work’s property to adjust organization to the rapid rhythm of damage inventions.

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