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2012 - 43rd Decision Sciences Institute Annual Meeting Pages: unavailable || Words: 92 words || 
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1. Pearce, Steve., Maull, Roger. and Smart, Andi. "Customer Co-Production resources in Services Processes: Implications for Service Design and Process Efficiency." Paper presented at the annual meeting of the 43rd Decision Sciences Institute Annual Meeting, San Francisco Marriot, San Francisco, CA, Nov 17, 2012 Online <PDF>. 2019-07-18 <http://citation.allacademic.com/meta/p585037_index.html>
Publication Type: Non-Refereed Research Abstract
Review Method: Peer Reviewed
Abstract: Service System competitiveness is currently informed by solution oriented customer-centric designs. Such approaches resonate with Service Dominant Logic that emphasises the co-creation of value with customers. Current theory on Service Process Design, however, excludes an explicit consideration of the impact of co-production on efficiency. This paper addresses this phenomenon.

2015 - Advocating for the Silenced: The Educators’ Vocation Pages: unavailable || Words: unavailable || 
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2. Roth, William., Stowers, Patricia. and Kenyon, Tracy. "Bringing the Teacher Preparation Program Review Process into the 21st Century: Process, Product and Challenges" Paper presented at the annual meeting of the Advocating for the Silenced: The Educators’ Vocation, Hyatt Regency Phoenix, Phoenix, AZ, Feb 13, 2015 Online <PDF>. 2019-07-18 <http://citation.allacademic.com/meta/p750782_index.html>
Publication Type: Single Paper Format
Review Method: Peer Reviewed
Abstract: In 2012, Teach Arizona piloted a web-based approach to teacher preparation program review. Presenters discuss the benefits and challenges of aligning to standards, assessing candidate progress and developing their website.

2007 - International Studies Association 48th Annual Convention Pages: 17 pages || Words: 6410 words || 
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3. Slye, Ronald. "Apology as a Judicial Process in the South African Amnesty Process" Paper presented at the annual meeting of the International Studies Association 48th Annual Convention, Hilton Chicago, CHICAGO, IL, USA, Feb 28, 2007 <Not Available>. 2019-07-18 <http://citation.allacademic.com/meta/p180755_index.html>
Publication Type: Conference Paper/Unpublished Manuscript
Abstract: What is the role of apology in the context of a process of accountability during a transition? Do apologies lead to reconciliation or sense of justice on the part of survivors of gross violations of human rights? The South African Truth and Reconciliation Commission is the process most often cited to support the link among apologies, justice, and reconciliation. This paper will explore the linkages among these three concepts in a particular part of the South African process, that country?s amnesty process. Many of those who applied for amnesty apologized during their public hearings, often at the prompting of their attorneys. Sometimes amnesty committee members pressured applicants to apologize. Sometimes those apologies, and the other testimony of an applicant, lead a survivor to change from opposing to supporting amnesty for that individual. This paper will analyze the response of victims to apologies offered in the context of the South African amnesty process in order to ascertain whether apologies contributed to a sense of justice or reconciliation. It will be based on a thorough reading of the over 2000 days of hearings of the amnesty process, as well as interviews with applicants, survivors, attorneys, and committee members.

2016 - ISAHP Pages: unavailable || Words: unavailable || 
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4. Macuada, Claudio., Fábrega, Francisca. and Oddershede, Astrid. "CRITICAL PROCESSES PRIORITIZATION IN A SANITARY COMPANY USING ANALYTIC HIERARCHY PROCESS" Paper presented at the annual meeting of the ISAHP, Hilton Paddington Hotel, London, UK, Aug 04, 2016 Online <APPLICATION/PDF>. 2019-07-18 <http://citation.allacademic.com/meta/p1144182_index.html>
Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: This paper proposes a multi-criteria approach to identify the most relevant processes in a sanitary company that could affect continuity of service based on their legal impact, image, financial, environmental and social. Currently business continuity planning and contingency planning are elements of control that companies manage to determine the availability of their most critical processes in the event of an outage. Having a ranking of processes that may be more critical for the organization is vital for sustainable development and/or even the survival of any organization. A case study has been carried out in a sanitary company in Chile prioritizing critical processes that could allow develop an investment policy among other benefits. We have considered five business impacts as essential to be compared for each of the eight critical processes that possesses the organization. For the critical processes prioritization expert point of views, empirical data and by applying AHP the results are released, allowing enterprise to generate an investment plan and risk mitigation.

2018 - ICA's 68th Annual Conference Pages: unavailable || Words: unavailable || 
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5. Koh, Hyeseung., JEON, YONGWOOG., Son, Hyunsang. and Hong, Ji Mi. "Forget About it?: The Power of Past-Oriented Mixed Emotions in Consumers’ Information Processing and Decision-Making Based on the Heuristic-Processing Model (HSM)" Paper presented at the annual meeting of the ICA's 68th Annual Conference, Hilton Prague, Prague, Czech Republic, May 22, 2018 Online <APPLICATION/PDF>. 2019-07-18 <http://citation.allacademic.com/meta/p1362673_index.html>
Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: This study examines the joint effect of nostalgia types and product categories on millennials’ responses toward advertising based on Stern’s (1992) proposition for future research. The current study also tests the role of cognition and emotion as mediators in explicating nostalgia advertising processing applying the heuristic-systematic model (HSM). The results showed that when personal nostalgia entails a public product, consumers reported positive responses through emotion-based processing. Findings from the current study provide a better understanding of millennials’ responses to nostalgia advertising, as well as practical message guidelines for advertisers when using nostalgia tactics in advertising targeting millennials.

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